Center Head

VLCC Health Care Limited; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

VLCC Health Care Limited in Delhi is seeking a dynamic leader to drive business growth and centre operations. You will own revenue targets, manage the P&L, and ensure top-tier customer experience across all services.

Responsibilities include leading the centre team, planning sales initiatives, maintaining hygiene standards, and ensuring compliance with SOPs and policies. The role emphasizes ownership, accountability, and performance improvement.

Qualifications

• Strong leadership and people-management capabilities.
• Proven ability in sales and business development.
• Experience handling P&L and financial controls.
• Customer service orientation with stakeholder management.
• Team development and coaching skills.

Responsibilities

• Own and achieve monthly, quarterly, and annual revenue and profitability targets.
• Manage centre P&L through effective cost control and resource allocation.
• Ensure 100% compliance with financial and operational parameters.
• Drive centre and individual sales targets to maximise revenue.
• Monitor footfall, conversion, and customer performance.
• Plan and execute sales initiatives and centre events with the Corporate Team.
• Lead, motivate, and develop the Centre team and recruit/train staff.
• Maintain centre cleanliness, hygiene, and presentation to standards.
• Monitor inventory and ensure timely replenishment and reports.

Skills

Leadership

Sales & BD

P&L Management

Customer Service

Team Development

Operations Management

Analytical Thinking

Job description

• Own and achieve monthly, quarterly, and annual revenue and profitability targets.
• Manage Centre P&L through effective cost control, resource allocation, and operational efficiency.
• Ensure 100% compliance with financial and operational parameters.
• Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.
• Ensure adherence to all company SOPs, policies, compliance, hygiene, and safety standards.

Sales & Business Growth

• Drive centre and individual sales targets to maximize revenue and profitability.
• Monitor footfall, conversion, new customer and existing customer performance.
• Understand customer requirements and recommend appropriate services/programs based on customer segmentation.
• Plan and execute sales initiatives and centre events in coordination with the Corporate Team.
• Proactively address customer concerns and ensure timely resolution of complaints.
• Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.
• Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.
• Lead, motivate, and develop the Centre team to achieve business and service objectives.
• Support recruitment, induction, orientation, and onboarding of new team members.
• Communicate monthly promotions, incentives, individual sales, execution, and product targets.
• Monitor team performance, productivity, and attrition.
• Identify training needs and ensure completion of required training programs.
• Build a high-performance and customer-centric culture within the centre.

Operational Excellence

• Ensure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.
• Optimize appointment planning and infrastructure utilization.
• Monitor inventory of retail and consumption products and ensure timely replenishment.
• Monitor staff productivity and performance against defined targets.
• Ensure timely submission and tracking of centre reports and operational data.
• Lead and monitor all centre-level compliance requirements.
• Strong leadership and people management skills.
• Excellent sales and business development capabilities.
• Strong P&L and financial management acumen.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship management skills.
• Effective centre/operations management skills.
• Ability to analyse business metrics and take corrective actions.
• Result-oriented with strong ownership and accountability.
• Knowledge of beauty, wellness, slimming, or salon services will be an advantage.