CEC-Relationship Officer Customer Engagement (ROCE)-Branch Banking-RO

Kotak Life Insurance; Chennai District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Kotak Life Insurance in Chennai seeks a seasoned banking professional to drive Liabilities sales and deposit growth, oversee branch operations, and maintain profitability. The role requires 6 years of banking experience with retail Liabilities, sales exposure, and leadership to coordinate product teams and service delivery.

You will work with cross-functional teams to deliver customer delight while ensuring compliance and performance targets.

Qualifications

• 6+ years of banking experience with retail liabilities.
• Sales experience with liabilities products is essential.
• Strong leadership and team management abilities.

Responsibilities

• Enhancement of deposit pool from customers.
• Establishing standards and delivery of service.
• Sale of non-deposit products.
• Cross selling targets progressively.
• Sale of MF and Insurance products.
• Fee income generation.
• Branch administration.
• Regulatory compliance.
• Manage productivity and morale of branch team members.
• Overall responsible for break-even and P&L of branch

Skills

Sales experience

Leadership skills

Liabilities products knowledge

Cross-selling

Education

MBA / CA/ CAIB

Job description

About The Role

Job Role:

• Enhancement of Deposit pool from Customers \" Establishing standards and delivery of service \" Sale of non-deposit products. Cross selling targets progressively \" Sale of MF and Insurance products \" Fee Income \" Branch Administration \" Regulatory Compliance \" Manage productivity and overall morale of branch team members \" Overall responsible for break-even and P&L of branch Job Requirements" Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities \" Must have had Sales experience and exposure, preferably of Liabilities products

Qualifications- MBA / CA/ CAIB \" Good Leadership skills (though more tactical than strategic) \" ThinkerDoer 40:60 \" In-depth understanding of financial instruments, markets and macro micro economic processes \" Ability to carry along all the units involved in the customer service cycle to ensure customer \"DELIGHT\" \" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.