CDP (Conti)

Soho House & Co; Mumbai; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Two weekly offs

Food, wine-spirits & rooms discount

Cowshed product discount (up to 50%)

Training & development programs

Local pension plan and health scheme

Job summary

Soho House & Co in Mumbai is seeking a hospitality professional to oversee front-of-house service, supervise a small team and ensure exceptional guest experience. The role requires strong people skills, a proactive attitude and reliability for opening/closing duties.

You will work with the Clubhouse team to maintain standards, manage menu knowledge and upsell beverages and food, while keeping the area tidy and well stocked. Training and growth opportunities are provided.

Qualifications

• Experience in hospitality operations and front-of-house roles.
• Ability to supervise and motivate a small team.
• Strong people skills and a positive attitude.
• Good problem-solving and multitasking abilities.
• Reliable, punctual and trustworthy with a sense of urgency.

Responsibilities

• Provide courteous, professional, efficient service at all times.
• Supervise and demonstrate duties to trainees and junior staff.
• Be fully conversant with all services and facilities offered by the Clubhouse.
• Perform opening and closing procedures as assigned.
• Know the Food & Beverage menu and suggest pairings and upsell options.
• Keep work areas clean, organized and well stocked.
• Monitor supplies and reduce waste and spoilage.
• Handle guest inquiries politely and follow up on issues.
• Display courtesy to guests and staff.
• Attend daily briefings and training sessions.
• Prepare in advance food, beverages, materials and equipment for service.
• Adhere to health, safety, grooming, quality and hygiene standards.
• Manage inventory checks and report equipment needing repair.

Skills

Hospitality experience

Team leadership

Customer service

Problem solving

Punctual & reliable

Tools

POS systems

Job description

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

The role

• To produce a consistent, high quality product and provide a courteous, professional, efficient and flexible service at all times.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set.
• To be fully conversant with all services and facilities offered by the Clubhouse.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• Display courtesy to guests and staff.
• Provide direction to the Kitchen Trainees, Commis & Demi Chef de Partie.
• Attend and participate in daily briefings and other meetings as scheduled.
• Attend and participate in training sessions as scheduled.
• Prepare in advance food, beverage, material and equipment needed for the service.
• Implement the hotel and department regulations, policies and procedures including but not limited to:
• House Rules and Regulation
• Health and Safety
• Grooming
• Quality
• Hygiene and Cleanliness
• To carry out bi-yearly, yearly inventory of operating equipment as well as conducting a monthly par stock check.
• Report any equipment on the section which needs repair or maintenance.
• Any other work assigned by the Head Chef.