CCT - Conversation Banking/ Lead BA/ Transformation BA(Shephali)

Central Business Solutions, Inc; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Central Business Solutions, Inc is seeking a Lead BA/Transformation BA to guide a team of BAs in a large, global banking program. Candidates should have strong experience in transformation projects, with exposure to contact center interfaces and modern GenAI/NLU technologies.

Banking domain expertise and leadership capabilities are essential for delivering complex initiatives. The role emphasizes guidance of BA teams, collaboration with business stakeholders, and leveraging technology to

Qualifications

• Lead BA with 4–5 yrs in Lead capacity.
• Experience in Transformation BA and leading a BA team in a programme/project.
• Experience in a large global organization, preferably in Banking.
• Understanding of Contact Center domain.
• Nice-to-have: Chatbot & Voicebot exposure, NLU, GenAI exposure, RM Chat (WhatsApp), Genesys Cloud.
• Technical Analysis background.

Responsibilities

• Lead and guide a team of BAs in programme/project constructs.
• Collaborate with stakeholders in Banking and Contact Center domains.
• Drive transformation initiatives and ensure delivery milestones.
• Act as a liaison between business and IT teams to translate requirements.

Skills

Lead BA

Transformation BA

Team leadership

Banking domain knowledge

Contact Center domain

GenAI exposure

Tools

Genesys Cloud

NLU

Chatbot

Voicebot

WhatsApp RM Chat

Job description

CCT - Conversation Banking/ Lead BA/ Transformation BA(Shephali)

• Pune, All

Must-have Skills: A Lead BA with at least 4-5 yrs in the capacity as a Lead. Has worked in Transformation BA space and lead /guided a team of BA’s in a programme/project construct. Comes with experience working in a large global organization like ours (preferably in Banking). Understanding of Contact Center Domain OR Worked in any Banking domain that interfaces with Contact Center. Good-to-have Skills: Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure, RM Chat (Whatsapp), Genesys Cloud. Comes with Technical Analysis Background

Central Business Solutions, Inc(A Certified Minority Owned Organization)

Central Business Solutions, Inc

37600 Central Court Suite 214 Newark CA, 94560

Phone: [phone] Fax: [phone]