Senior Business Analyst (Retail Banking, Generic) - Conversation Banking - (BFSI)[Shephali]

Central Business Solutions, Inc; Delhi; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Central Business Solutions, Inc. Senior Business Analyst (Retail Banking) leads end-to-end requirements management in transformation initiatives, coordinating cross-functional business and technology teams to deliver results.

The candidate will bring 8–12 years of experience, strong Agile delivery, stakeholder management, and experience in BFSI domains, with exposure to contact centres and migration projects being a plus.

Qualifications

• Senior BA experience in generic retail banking.
• Transformation and Change initiatives experience.
• End-to-end requirements management and product backlog ownership with strong Agile delivery.
• Proficiency in stakeholder management and Change Impact Assessments.
• Proven ability to coordinate across multiple cross-functional teams.
• Prior experience in a large, global organization.

Responsibilities

• Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives.
• Lead Change Impact Assessments and stakeholder engagement across business and technology teams.
• Support Agile ceremonies and maintain a well-groomed, prioritized backlog.
• Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes.
• Contribute BA expertise to Contact Centre, Genesys CX Migration, or digital delivery workstreams as required.

Skills

Senior BA in retail banking

Transformation & Change initiatives

End-to-end requirements management

Agile project delivery & backlog

Stakeholder management & change impact

Cross-functional collaboration

Global organization experience

Contact Centre exposure

Genesys CX Migration

IVR / CCaaS / Omnichannel / Convers.AI

AI use cases for Agent Assist

Data & analytics proficiency

Job description

Senior Business Analyst (Retail Banking, Generic) - Conversation Banking - (BFSI)[Shephali]

Role Type: Business Analyst (Senior)
Number of Openings: 2
Total Experience Required: 8-12 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.
Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.

Key Responsibilities

• Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
• Lead Change Impact Assessments and stakeholder engagement across business and technology teams
• Support Agile ceremonies and maintain a well-groomed, prioritized backlog
• Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes
• Contribute BA expertise to Contact Centre, Genesys CX Migration, or digital delivery workstreams as required

Required / Must-Have Skills

• Senior BA experience in generic retail banking
• Demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities
• End-to-end requirements management and product backlog ownership, with a strong Agile project delivery track record
• Proficiency in stakeholder management and conducting Change Impact Assessments
• Proven ability to coordinate and collaborate across multiple, cross-functional teams
• Prior experience working within a large, global organization

Preferred / Good-to-Have Skills

• Exposure to Contact Centre domains
• Hands-on experience with Genesys CX Migration projects
• Delivery experience in IVR, CCaaS, Omnichannel Delivery, and Conversational AI
• Experience implementing AI use cases for Agent Assist solutions
• Data and analytics proficiency