Manager - Tech Consulting - Technology Strategy & Transformation

EY; Hyderabad; On-site; INR 2,000,000 - 2,400,000; Full time

Job summary

EY in Hyderabad seeks a Manager for FS-Tech Consulting, CNS TC, Technology Strategy & Transformation. The role emphasizes leading BAs, delivering transformation outcomes, and collaborating across banking/CC interfaces.

The candidate should bring 12+ years experience in engineering leadership, with capability to guide multiple teams and drive strategic initiatives in a global organization.

Qualifications

• Must be a Lead BA with experience in transformation programs.
• Strong team leadership experience in large programs.
• Experience in Banking domain and contact center interfaces is a plus.

Responsibilities

• Provide technical excellence in transformation programs.
• Lead and mentor BAs in a large program.
• Engage with Demand Area/Account Voice in Banking domain; leverage GenAI tools.

Skills

Lead BA

Team leadership

Banking domain knowledge

GenAI exposure

Education

Bachelor of Technology in Computer Science

Tools

Genesys Cloud

NLU/GenAI

Job description

Job Summary

Manager-FS-Tech Consulting-CNS - TC - Technology Strategy & Transformation - Hyderabad

Your key responsibilities

• Technical Excellence
• Demand Area/Account Voice & Conversation Banking (CCT - Pillar 2)
• A Lead BA with at least 4-5 yrs in the capacity as a Lead.
• Has worked in Transformation BA space and lead /guided a team of BAs in a programme/project construct.
• Comes with experience working in a large global organization like ours (preferably in Banking domain).
• Good-to-have Skills: Understanding of Contact Center Domain OR Worked in any Banking domain that interfaces with Contact Center.
• Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure, RM Chat (Whatsapp), Genesys Cloud.
• Comes with Technical Analysis Background.

Qualifications

• Bachelor of Technology in Computer Science

Experience

• Engineering manager with 12+ years work exp
• Location: PAN India

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.