Program Manager - Conversation Banking - (BFSI) [Shephali]

Central Business Solutions, Inc; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Central Business Solutions, Inc is seeking a Program Manager for Conversation Banking (BFSI) to lead end-to-end transformation initiatives. The role requires deep BFSI experience and expertise in contact centers, with a preference for candidates based in India.

You will coordinate across global teams, own planning, tracking and reporting, and ensure timely delivery of milestones. Immediate joiners are preferred, with up to 30 days’ notice considered.

Qualifications

• Minimum 4–5 years in a PM-lead role within transformation programmes.
• Experience in a large global organization, preferably in Retail Banking.
• Understanding of the Contact Center domain in banking context.

Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives.
• Coordinate across cross-functional teams to align with programme milestones.
• Own planning, tracking, and reporting for the Contact Center workstream.

Skills

Program management

Transformation programmes

Retail banking

Contact center domain

Chatbot exposure

Voicebot exposure

NLU/GenAI exposure

WhatsApp RM Chat

Genesys Cloud

Job description

Program Manager - Conversation Banking - (BFSI) [Shephali]

• Pune, All

Role Type: Project Manager
Number of Openings: 1
Total Experience Required: 12-14 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 8-10 years of BFSI (Banking, Financial Services & Insurance) experience, within the most recent years of their career, is mandatory.
Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.

Key Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives
• Coordinate across cross-functional teams to keep delivery aligned with programme milestones
• Own planning, tracking, and reporting for the Contact Center-related workstream
• Escalate and resolve delivery risks/issues in a timely manner
• Support stakeholder communication and alignment across business and technology teams

Required / Must-Have Skills

• At least 4-5 years of Program Management experience in a PM-lead capacity
• Experience working within a Transformation programme/project construct
• Experience in a large global organization (preferably Retail Banking)
• Understanding of the Contact Center domain within any banking context

Preferred / Good-to-Have Skills

• Chatbot & Voicebot exposure
• NLU, LLM / GenAI exposure
• RM Chat (WhatsApp)
• Genesys Cloud

Central Business Solutions, Inc(A Certified Minority Owned Organization)