Category Manager / Senior Category Manager

Urban Company; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Urban Company in India seeks a leader to own the strategic development and expansion of service categories from conception through scaling and optimization.

You will work with product, operations, and customer success to design and implement solutions that improve the end-to-end customer experience, using data and analytics to guide category decisions, prioritize initiatives, and measure impact on business outcomes.

Qualifications

• Structured thinker who understands operations and constraints.
• Willing to take ownership in fast-moving environments.
• Proven ability to work across product, operations and customer success.
• Data- and customer-insight-driven decision maker.
• Ambitious to build sustainable businesses and scale operations.

Responsibilities

• Own strategic development and expansion of service categories from conception to scaling.
• Resolve operational bottlenecks affecting service delivery, quality, and customer satisfaction.
• Collaborate with product, operations and customer success to improve end-to-end customer experience.
• Use data and analytics to guide category decisions and measure impact on business outcomes.

Skills

Structured thinking

Ownership mindset

Cross-functional collaboration

Analytical mindset

Ambition for scale

Job description

Batch: 2021/2022/2023/2024/2025/2026.

About the role

• You will own the strategic development and expansion of service categories, from conception through scaling and optimization.
• You'll identify and resolve operational bottlenecks that impact service delivery, quality, and customer satisfaction.
• You'll work with teams across product, operations, and customer success to design and implement solutions that improve the end-to-end customer experience.
• You'll use data and analytics to guide category decisions, prioritize initiatives, and measure impact on business outcomes.

What you'll work on

• Building and refining service category strategies that balance customer needs with operational feasibility and profitability.
• Collaborating with cross-functional partners to launch new offerings, improve existing services, and scale operations efficiently.
• Analyzing market trends, customer feedback, and operational metrics to spot growth opportunities and risks.
• Managing relationships with internal stakeholders at all levels to align on priorities and drive decisions forward.

What we’re looking for

• A structured thinker who tackles problems by first understanding operations and constraints rather than working around them.
• Someone energized by fast-moving environments and willing to take ownership of outcomes without waiting for perfect clarity.
• A professional with a track record of working cross-functionally and keeping multiple stakeholder groups aligned and moving together.
• An analytical mindset that relies on data and customer insight to shape strategy and validate impact.
• Ambition to build sustainable businesses, drive measurable impact at scale, and grow operations from the ground up.