CATEGORY MANAGER – INSIDE SALES (HEALTHTECH)

EASYTECH IT SOLUTIONS PRIVATE LIMITED.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Ownership of core business function

Direct collaboration with founding/led

Leadership opportunities

Career growth tied to performance

Job summary

EasyHealths is seeking a Category Manager – Inside Sales to lead patient acquisition, OPD/IPD conversion, and Surgery Care operations. This leadership role involves end-to-end ownership of the patient journey, building effective calling strategies, and managing inside sales teams to meet ambitious targets.

You will collaborate with marketing and healthcare partners to improve lead quality and conversion, while driving performance reporting and revenue growth across OPD/IPD and Surgery Care lines.

Qualifications

• Mandatory healthcare inside sales experience.
• Proven experience leading telecalling/inside sales teams.
• Strong understanding of OPD/IPD conversion and hospital sales.
• Experience in Surgery Care or hospital admissions is a plus.
• Proficiency with CRM tools, Excel, sales MIS and funnel analysis.
• Excellent leadership, communication and analytical skills.
• Ability to manage targets and present reports to senior management.

Responsibilities

• Own end-to-end patient journey from enquiry to booking and follow-up.
• Drive OPD, IPD, and Surgery Care conversions with quick lead response.
• Lead, train and manage inside sales and telecalling teams to targets.
• Develop calling strategies, SOPs, and objection-handling techniques.
• Manage CRM, sales funnel, pipeline, forecasting and reporting.
• Analyze lead quality, conversions, and revenue performance.
• Collaborate with marketing to improve sourcing and campaigns.
• Coordinate with hospitals/clinics to ensure smooth patient journeys.

Skills

Healthcare inside sales experience

Team leadership

Telecalling/inside sales team mgmt

Leadership and business ownership

Analytical & problem-solving

Communication

Target management & reporting

Tools

CRM tools

Excel

Sales MIS

Funnel analysis

Job description

Are you an experienced healthcare sales professional who can lead teams, drive patient conversions, and take ownership of business growth?

EasyHealths is looking for a dynamic, result-oriented Category Manager – Inside Sales to lead our patient acquisition, OPD/IPD conversion, and Surgery Care operations.

This is a leadership and business ownership role, not just telecalling management.

Key Responsibilities

• Own the end-to-end patient journey, from initial enquiry to successful booking, consultation, admission, and follow-up.
• Drive OPD, IPD, and Surgery Care conversions while improving lead response time and turnaround time (TAT).
• Lead, train, motivate, and manage inside sales and telecalling teams to achieve business targets.
• Develop effective calling strategies, follow-up processes, SOPs, and objection-handling techniques.
• Manage CRM, sales funnels, pipeline tracking, conversion forecasting, and performance reporting.
• Analyse lead quality, conversion rates, lost opportunities, team productivity, and revenue performance.
• Collaborate with marketing and branding teams to improve lead sourcing, campaign effectiveness, and patient acquisition.
• Coordinate with hospitals, nursing homes, clinics, and doctors to ensure smooth patient journeys and resolve escalations.

Qualifications

• Healthcare inside sales experience is MANDATORY.
• Proven experience managing telecalling or inside sales teams.
• Strong understanding of OPD/IPD conversion, hospital sales, and patient acquisition.
• Experience in Surgery Care, hospital admissions, or specialty healthcare sales is a strong advantage.
• Proficiency in CRM tools, Excel, sales MIS, and funnel analysis.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to manage targets, present reports to senior management, and deliver measurable business results.

Benefits

• Take ownership of a core business function in a growing HealthTech company.
• Work directly with the founding and leadership teams.
• Lead the expansion of our OPD, IPD, and Surgery Care business.
• Enjoy performance-linked career growth and leadership opportunities.

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