Catalog Lead - Wireless, IN Amazon Distribution

Amazon; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Amazon in Bengaluru (India) is seeking a Catalog Associate to work with sellers/vendors and internal teams on catalog creation, listing products, and resolving shipment issues. You will also handle inbounding, product issues, and customer complaints, providing inputs to sellers to manage customer feedback in a fast-paced environment.

The role requires a Bachelor's degree, strong MS Office skills, and fluent English.

Qualifications

• Bachelor's degree.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in English.

Responsibilities

• Assist sellers/vendors to use Amazon tools and support catalog creation and listing.
• Handle cases related to inbounding, product issues and customer complaints.
• Provide inputs to sellers to manage customer feedback.
• Coordinate with sellers/vendors and internal teams for catalog creation and imaging.
• Review catalog content quality and coordinate fixes for better customer experience.
• Document processes and update SOPs regularly.
• Review and suggest SOP changes to the team based on inputs.
• Handle daily, weekly and monthly business reports.
• Onboard new processes as per business needs.

Skills

MS Office

English fluency

Education

Bachelor's degree

Job description

Description

Work directly with sellers/vendors & internal teams for Catalog correction, report sharing, new launch preparations, deal support.

Key job responsibilities

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

Basic Qualifications

• Bachelor's degree
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in English

Preferred Qualifications

• Can work proactively and independently, meet deadlines, and deliver on projects and tasks

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