Catalog Associate, IN Jewelry

Amazon; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon in Bengaluru is seeking an Operations Associate to assist sellers and vendors with catalog creation, listing products, and shipment issues, providing onsite and office support.

You will guide onboarding, train on internal tools, handle inbounding, product issues and customer feedback, and help prepare daily, weekly and monthly business reports while updating SOPs.

Qualifications

• Bachelor's degree required.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in English.

Responsibilities

• Assist sellers/vendors with catalog creation, listing products, and shipment issues.
• Provide onsite and office support for onboarding and training on internal tools.
• Handle inbounding, product issues, and customer complaints.
• Coordinate with sellers/vendors and internal teams for catalog creation and imaging.
• Review catalog quality and coordinate fixes to improve customer experience.
• Document processes and regularly update SOPs.
• Generate daily/weekly/monthly business reports.

Skills

English fluency

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

Description

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

Basic Qualifications

• Bachelor's degree
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in English

Preferred Qualifications

• 2+ years of data-driven business operations processes experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Karnataka - B56

Job ID: A10474842