Catalog Executive

Berg Technologies; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Berg Technologies in Bengaluru, India seeks a Catalog Operations professional to build and maintain category data, ensuring 100% accuracy of website attributes and seamless collaboration with internal teams.

You will manage escalations, handle ad-hoc requests, and drive process improvements while leveraging MS Excel and Google Sheets. Graduation qualification required.

Qualifications

• Graduation in any discipline.
• 1–2 years of work experience in catalog Operations.
• Proficient in MS Office applications.
• Product expert in Electronics, Auto Accessories, Sportsetc or Lifestyle.

Responsibilities

• Build and manage relationships with category and internal teams to enhance product serviceability as per business needs.
• Ensure 100% accurate data in attributes on the website.
• Collaborate with cross-functional teams to complete tasks within set TAT.
• Handle escalations and resolve within specified turnaround time (TAT).
• Adhere to process QC requirements and respond to adhoc requests and tickets within TAT.
• Proactively drive process improvements and maintain technical understanding of systems.

Skills

MS Excel

Google Sheets

Dashboard Automation

Verbal Communication

Written Communication

Stakeholder Coordination

Customer & Category Needs

Education

Graduation

Job description

Job description:

The incumbent is responsible for building and managing relationship with category and other internal teams to enhance the product serviceability as per the business requirement

Responsibility Details:

• The individual should have a sound understanding of Operations, Catalog Skills for Electronics and BGM categories Seed/feed file in catalog, Attributes of the catalog, Category Knowledge and understand catalogs for critical categories of our client
• 100% accurate data in attributes on the website
• Collaboration with cross functional teams is required to get the job done
• Ensuring an error free output from the process
• Manage any escalations that come up and resolve the same within Specific TAT
• Manage Adhoc requests, QC Tickets from Category, and other internal teams and resolve them within a Specific TAT
• Should be proactive in driving process enhancements
• Technical understanding of the systems
• Fix any process gaps if required

Key competencies:

• MS excel, Google applications - Spreadsheet, Dashboard Automation(optional)
• Should have good verbal & written communication for interacting with all internal departments
• Ability to coordinate with stakeholders to fulfill requirements within time
• Understanding of customer and category needs.

Desired background

• 1-2 year of work experience in catalog Operations
• Should be a product expert in Electronics, Auto Accessories, Sportsetc or Lifestyle
• Proficient in all MS Office
• Education: Graduation in any discipline