Cashier

Zydus Hospitals; Ahmedabad District; On-site; INR 350,000 - 600,000; Full time

Job summary

Zydus Hospitals in Ahmedabad is seeking a Hospital Cashier to manage daily cash and electronic transactions, billing, and counter operations.

The candidate will handle OPD/IPD payments, issue receipts, reconcile cash, and coordinate with TPA/Insurance for settlements while ensuring professional patient service and compliance with hospital policies.

Qualifications

• Bachelor's degree (B.Com, BBA, or equivalent) preferred.
• 13 years of cashier or billing assistant experience in hospital/healthcare.
• Hands-on with HIS, POS software, and MS Excel.

Responsibilities

• Process OPD/IPD payments via cash, cards, UPI, and online transfers.
• Issue itemized receipts for advances, settlements, and discharges.
• Manage cash drawer, reconcile daily collections, and deposit sheets.
• Handle IPD deposits, mid-stay bills, and refunds per policy.
• Coordinate with TPA/Insurance for co-payments and settlements.
• Address patient billing queries and resolve disputes professionally.
• Adhere to internal controls, audits, and regulatory requirements.

Skills

Numerical accuracy

Communication skills

Composure under pressure

Speed

Education

Bachelor's degree

Tools

HIS

POS software

MS Excel

Job description

Role & responsibilities

The Hospital Cashier handles all daily cash and electronic financial transactions, processing IPD/OPD payments, managing billing collection counter operations, and maintaining accurate financial records while delivering professional customer service to patients and families.

Essential duties and responsibilities

Key Responsibilities

• Payment Processing & Collections: Collect payments for Outpatient (OPD), Inpatient (IPD), emergency services, diagnostic labs, and pharmacy via cash, credit/debit cards, UPI, and online transfers.
• Billing & Receipt Generation: Issue accurate, itemized receipts for advances, daily bill settlements, and final discharge clearing.
• Cash Counter Management: Maintain and reconcile the daily cash drawer, balance daily collection registers, and prepare daily cash deposit sheets before handoff to finance.
• IPD Advance & Refund Handling: Process initial admission deposits, daily mid-stay interim bill updates, and authorized refunds according to hospital policy.
• TPA & Insurance Support: Coordinate with the TPA/Insurance department to process patient co-payments, deductibles, non-payable items, and final discharge settlements.
• Patient & Customer Service: Address patient queries regarding bills, explain payment breakdown clearly, and manage settlement disputes professionally.
• Audit & Compliance: Adhere to internal financial controls, hospital audit guidelines, and statutory regulations.

Preferred candidate profile

• Education: Bachelor's degree (B.Com, BBA, or equivalent) preferred.
• Experience: 13 years of experience as a cashier or billing assistant in a hospital, healthcare facility, or high-volume service counter.
• Technical Proficiency: Hands-on experience with Hospital Information Systems (HIS), POS software, and MS Excel.
• Core Competencies: High numerical accuracy, speed, strong communication skills, and the ability to maintain composure during stressful billing interactions.