Case Process Executive/ International Voice Process (Night Shift)

AM Infoweb; Kalyani Nagar; On-site; INR 250,000 - 400,000; Full time

Job summary

AM Infoweb is hiring Case Process Executives for an International Voice Process. The role involves handling customer interactions over calls and resolving queries efficiently while maintaining high communication standards.

The ideal candidate should have excellent spoken English, a confident personality, and willingness to work in night shifts.

Night shifts are US/UK shift with fixed week-offs, and basic computer knowledge is required.

Qualifications

• Excellent spoken English communication is mandatory.
• Neutral accent and fluency in English.
• Undergraduate or graduate degree in any stream.

Responsibilities

• Handle inbound/outbound international customer calls.
• Resolve queries in a professional and timely manner.
• Maintain high-quality communication standards.
• Document call details and update systems accurately.
• Follow company guidelines and compliance policies.
• Achieve individual and team performance targets.

Skills

Excellent spoken English

Neutral accent

Good listening

Problem-solving

Basic computer knowledge

Education

Undergraduate / Graduate (any stream)

Job description

Preferred Skills

• Immediate joiners

Job Description

We are hiring Case Process Executives for an International Voice Process. The role involves handling customer interactions over calls and resolving queries efficiently while maintaining high communication standards.

The ideal candidate should have excellent spoken English, a confident personality, and willingness to work in night shifts.

Roles & Responsibilities

• Handle inbound/outbound international customer calls
• Resolve customer queries in a professional and timely manner
• Maintain high-quality communication standards
• Document call details and update systems accurately
• Follow company guidelines and compliance policies
• Achieve individual and team performance targets

Candidate Requirements

• Excellent spoken English communication (mandatory)
• Neutral accent and good fluency
• Undergraduate / Graduate (any stream)
• Comfortable working in night shifts
• Good listening and problem-solving skills
• Basic computer knowledge

Shift Details

• Night Shift (US/UK Shift)
• Fixed week-offs