Case Coordinator

Thanal Trust; Kozhikode district; On-site; INR 300,000 - 520,000; Full time

Job summary

Thanal Trust in India is seeking a diligent Case Manager to coordinate and oversee assigned client cases from intake to closure. You will be the primary contact for clients and stakeholders, scheduling appointments and follow-ups while maintaining comprehensive case records.

Responsibilities include monitoring progress, ensuring timely task completion, and collaborating with internal teams and external service providers.

Qualifications

• Coordinate and manage assigned client cases from intake to closure.
• Act as the primary point of contact for clients and stakeholders.
• Schedule appointments, meetings, and follow-ups.
• Maintain accurate case records and documentation.
• Monitor case progress and ensure timely completion of tasks.
• Communicate with internal teams and external service providers.
• Ensure compliance with organizational policies and confidentiality standards.
• Prepare case reports and update management regularly.
• Resolve client queries and elevate issues when necessary.
• Support continuous improvement of case management process.

Responsibilities

• Coordinate and manage assigned client cases from intake to closure.
• Act as the primary point of contact for clients and stakeholders.
• Schedule appointments, meetings, and follow-ups.
• Maintain accurate case records and documentation.
• Monitor case progress and ensure timely completion of tasks.
• Prepare case reports and update management regularly.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Attention to detail

Documentation accuracy

Problem solving

Coordination

MS Office

Tools

MS Office

Job description

Job Description:

• Coordinate and manage assigned client cases from intake to closure.
• Act as the primary point of contact for clients and stakeholders.
• Schedule appointments, meetings, and follow-ups.
• Maintain accurate case records and documentation.
• Monitor case progress and ensure timely completion of tasks.
• Communicate with internal teams and external service providers.
• Ensure compliance with organizational policies and confidentiality standards.
• Prepare case reports and update management regularly.
• Resolve client queries and elevate issues when necessary.
• Support continuous improvement of case management process.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Attention to detail and documentation accuracy.
• Problem-solving and coordination skills.
• Proficiency in MS Office.