Cargowise Support Engineer

Damco Spain SL; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Continuous learning opportunities

Diverse and inclusive workplace

Possibilities for professional network development

Job summary

Damco Spain SL is seeking a skilled support technician to provide advanced support and troubleshooting for the CW1 service desk in Bengaluru, India. Candidates should possess a relevant degree and demonstrable experience with CargoWise, EDI communications, and data formats like XML and JSON. The role requires effective teamwork and proactive learning of CW1 features. Damco offers a diverse atmosphere with opportunities for continuous professional development and a focus on results.

Qualifications

• Experience leading CW1 deployments and in-country engagements.
• Ability to simplify complex information and convey it effectively.
• Curious and passionate about continuous learning.

Responsibilities

• Provide second and third line support to users.
• Investigate support service level deviations.
• Collaborate with onshore and offshore teams for quality transitions.

Skills

Technical knowledge of CargoWise

Proficiency in XML, JSON, EDIFACT, X12

Experience with EDI communications

Troubleshooting skills

Experience in handling tickets (SNOW)

Education

Bachelor’s/master’s degree in computer science, IT, or Engineering

Tools

CargoWise

SNOW

Job description

Who we are looking for:

• Bachelor’s/master’s degree in computer science, Information Technology, or Engineering
• Providing second and third line support to users of the CW1 service desk
• Investigating support service level deviations and performing proactive troubleshooting
• Leading CW1 deployments and in-country engagements, including new country implementations
• Troubleshooting existing customizations workflow, tag rules files received via eAdaptor
• Demonstratable technical knowledge and expertise of CargoWise
• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
• Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Experience in SNOW and handling of tickets before (preferred but not required)
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
• Proactively learning and sharing upcoming CW1 features
• Identifying continuous improvement opportunities

We Offer:

As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, India, London, Hague and Charlotte. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.

As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.

We operate in a fast-paced environment utilizing modern technologies and bias toward action.

We value customer outcomes and are passionate about using technology to solve problems.

We are a diverse team with colleagues from different backgrounds and cultures.

We offer the freedom, and responsibility, to shape the setup and the processes we use in our community.

We support continuous learning, including through conferences, workshops and meetups.

Ideally, you will have (*)

• Natural bar-raiser: curious and passionate, with a desire to continuously learn more
• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment
• Respond effectively to complex and ambiguous problems and situations
• Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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