Cargowise Support Engineer

Maersk; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Maersk Bengaluru seeks a skilled CW1 support engineer to provide second and third line assistance, manage CW1 deployments, and troubleshoot workflows and eAdaptor configurations. The role requires strong CargoWise expertise, EDI knowledge, and cross-team collaboration.

You will produce clear documentation, engage with on-site and offshore teams, and continually explore CW1 feature enhancements while contributing to service reliability and process improvement in a fast-paced, global logistics

Qualifications

• Providing second and third line support to CW1 service desk users.
• Investigating service level deviations and performing proactive troubleshooting.
• Leading CW1 deployments and in-country engagements, including new country implementations.

Responsibilities

• Troubleshooting existing customizations, workflow, and tag rules in eAdaptor.
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications.
• Producing comprehensive supporting documentation.
• Proactively learning and sharing upcoming CW1 features.
• Identifying continuous improvement opportunities.

Skills

CW1 support

CargoWise knowledge

Data formats handling

EDI workflows

SNOW familiarity

Education

Bachelor’s degree in CS/IT/Engineering

Tools

SNOW

EDI tooling

XML/JSON processing

Job description

Our Company:

At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers' supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model.

Who we are looking for:

• Bachelor’s/master’s degree in computer science, Information Technology, or Engineering
• Providing second and third line support to users of the CW1 service desk
• Investigating support service level deviations and performing proactive troubleshooting
• Leading CW1 deployments and in-country engagements, including new country implementations
• Troubleshooting existing customizations workflow, tag rules files received via eAdaptor

• Demonstratable technical knowledge and expertise of CargoWise
• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
• Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Experience in SNOW and handling of tickets before (preferred but not required)
• Producing comprehensive supporting documentation
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
• Proactively learning and sharing upcoming CW1 features
• Identifying continuous improvement opportunities

We Offer:

As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, India, London, Hague and Charlotte. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.

As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.

• We operate in a fast-paced environment utilizing modern technologies and bias toward action
• We value customer outcomes and are passionate about using technology to solve problems
• We are a diverse team with colleagues from different backgrounds and cultures
• We offer the freedom, and responsibility, to shape the setup and the processes we use in our community
• We support continuous learning, including through conferences, workshops and meetups

Ideally, you will have (*)

• Natural bar-raiser: curious and passionate, with a desire to continuously learn more
• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment
• Respond effectively to complex and ambiguous problems and situations
• Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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