Cargowise Support Engineer

APM Terminals; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Maersk is seeking an IT support specialist to provide second and third line support for the CW1 service desk and to lead CW1 deployments and in-country engagements, including new country implementations.

You will troubleshoot existing customizations, configure modules such as Registry, EDI Messages, Tag Rules, Workflow Templates and Buffer Management, and work with data formats like XML, JSON, EDIFACT and X12.

Qualifications

• Bachelor’s/master’s degree in computer science, IT, or engineering.
• Provide second and third line support to CW1 service desk.
• Investigate service level deviations and proactive troubleshooting.
• Lead CW1 deployments and in-country engagements, including new country implementations.
• Troubleshoot customizations/workflows, tag rules, and eAdaptor integrations.
• Knowledge of CargoWise modules: Registry, EDI Messages, Tag Rules, Workflow Templates, Buffer Management.
• Handle data formats: XML, JSON, EDIFACT, X12, CSV, Excel.
• Understand EDI communications with carriers and message analysis.
• Produce comprehensive documentation.
• Collaborate with onshore/offshore teams for quality transitions.
• Identify continuous improvement opportunities.

Responsibilities

• Provide 2nd/3rd line support for CW1 service desk.
• Lead CW1 deployments and country implementations.
• Troubleshoot and refine workflows and modules.
• Configure and troubleshoot Registry, EDI, Tag Rules, and Workflow Templates.
• Handle data formats such as XML, JSON, EDIFACT, X12, CSV, Excel.
• Collaborate with global teams to ensure smooth transitions.

Skills

2nd/3rd line support

CW1 deployments

In-country engagements

Workflow troubleshooting

CargoWise modules

EDI/EDIFACT/X12

Data formats (XML/JSON)

Documentation

Collaboration (onshore/offshore)

Continuous improvement

Education

Bachelor’s/Master’s in CS/IT/Engineering

Tools

CargoWise One

eAdaptor

SNOW (ServiceNow)

Job description

Our Company

At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers’ supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model.

Who we are looking for

• Bachelor’s/master’s degree in computer science, Information Technology, or Engineering
• Providing second and third line support to users of the CW1 service desk
• Investigating support service level deviations and performing proactive troubleshooting
• Leading CW1 deployments and in-country engagements, including new country implementations
• Troubleshooting existing customizations workflow, tag rules files received via eAdaptor
• Demonstratable technical knowledge and expertise of CargoWise Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
• Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Experience in SNOW and handling of tickets before (preferred but not required)
• Producing comprehensive supporting documentation
• Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
• Proactively learning and sharing upcoming CW1 features
• Identifying continuous improvement opportunities

We Offer

• We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, India, London, Hague and Charlotte.
• The environment is dynamic with focus on high performance, results, and respect for our employees.
• There will be the possibility of continuous professional and personal development and for gaining a professional and social network.
• As a company, we are committed to growing our people.
• We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.
• We operate in a fast-paced environment utilizing modern technologies and bias toward action
• We value customer outcomes and are passionate about using technology to solve problems
• We are a diverse team with colleagues from different backgrounds and cultures
• We offer the freedom, and responsibility, to shape the setup and the processes we use in our community
• We support continuous learning, including through conferences, workshops and meetups

Ideally, you will have (*)

• Natural bar-raiser: curious and passionate, with a desire to continuously learn more
• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment
• Respond effectively to complex and ambiguous problems and situations
• Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.