Cargo Operations Officer - Delhi, India

Qatar Airways Group; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Qatar Airways Group in Delhi, India is seeking a Cargo Operations Officer to ensure smooth cargo operations at the station. The role requires liaising with Ground Handling Agents and staff to comply with local authorities and IATA regulations while managing costs and safety.

The candidate will supervise a functional area, coordinate with service providers, assist shippers/consignees, and report any safety or regulatory issues.

Qualifications

• Must have knowledge of air cargo operations.
• Detailed knowledge of IATA cargo handling requirements.
• Legal right to live and work in India.

Responsibilities

• Supervise and control a functional area/station with direct impact on operations.
• Liaise with external service providers to ensure safe, compliant and efficient operations that meet Qatar Airways standards.
• Assist shippers and consignees with shipment information.
• Represent Qatar Airways when dealing with Ground Handling Agent/Cargo Agents, Freight Forwards, Airlines and other entities with QR coordination.
• Liaise with Line Manager and Qatar Airways Regional Cargo Management or Head Office on regulatory changes affecting services.
• Monitor and manage cargo operation disruptions or backlog with regional HQ.
• Ensure external service providers are qualified and trained per local regulations and QR Cargo requirements.
• Report safety, security and OHS hazards and incidents in Rolls Royce SMS Solutions or confidential reporting channels.
• Escalate safety, security, regulatory, quality, operational and service issues to regional management or headquarters.
• Continuously monitor providers to ensure compliance with regulatory and QR standards.

Skills

Knowledge of Air Cargo Operations

IATA Cargo Handling knowledge

Education

High school qualification / Vocational / Diploma or Equivalent

Job description

We are recruiting for Cargo Operations Officer for Delhi, India.

The selected candidate will be responsible for monitoring smooth cargo operations at the station/ region through close coordination with the GHA’s and staff within the station/ region. Continuously monitor and develop adherence to regulations outlined by local authorities and regulatory bodies and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operation costs involved.

Accountabilities:

Responsible for supervision and control of a functional area/station that has a direct impact on operations.

Liaise with external service providers to ensure the operation is safe, secure, compliant and efficient; has satisfactory performance and services provided are up to Qatar Airways standards and expectation.

Assist shippers and consignees with information related to their shipment.

Provides general representation on behalf of Qatar Airways when dealing with external service providers including but not limited to Ground

Handling Agent/Cargo Agents, Freight Forwards, Airlines, and other entities locally, in coordination with QR headquarters, as required.

Liaise with Line Manager and Qatar Airways Regional Cargo Management or Head Office of any Customs/Government regulation change that may affect services and the operation.

Liaise with Line Manager and Qatar Airways Regional Cargo Management or Head Office if any cargo ‘backlog’ situation develops.

Ensure external service providers providing services to Qatar Airways are qualified, and their training complies with the local State or

Government regulations as well as with Qatar Airways Cargo requirements.

Report operational Safety, Security and Occupational Health Safety (OHS) related hazards and any incident within cargo operations in Rolls Royce SMS Solutions system or Confidential reporting.

Escalation of safety, security, regulatory, quality, operational and service issues and risks to Qatar Airways regional management or headquarters, to include sub-standard performance.

Continued monitoring of the external service providers at the assigned station, through various means, to ensure their performance meets regulatory requirements as well as safety, security, quality, operational and service standard as defined by Qatar Airways.

Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualification

High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 4 years of job-related experience

Knowledge of Air Cargo Operations is a must

Detailed knowledge of IATA Cargo Handling

You must have the legal rights to live and work in India to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.