Senior Cargo Operations Agent- Chennai, India

Qatar Airways; Chennai; On-site; USD 3,408 - 7,952; Full time

Job summary

Join a forward-thinking company as a Senior Cargo Operations Agent in Chennai, where your skills in cargo operations and customer service will play a vital role in ensuring smooth operations. This position offers a unique opportunity to work in a dynamic environment, liaising with local ground handling agents and overseeing operational activities to meet cargo targets. With a commitment to excellence and innovation, you will be part of a global community that values your ambition and imagination. Together, we will achieve what has never been done before, making a significant impact in the aviation industry.

Qualifications

• Minimum 3 years of relevant experience in Cargo Operations.
• Understanding of export and import procedures.

Responsibilities

• Support operational plans and provide quality customer service.
• Liaise with local agents to enhance service quality.
• Ensure compliance with safety and security regulations.

Skills

Cargo Operations

Customer Service

Flight Planning

Communication Skills

Problem Solving

Education

Relevant Vocational or Tertiary qualification

Job description

Job Description - Senior Cargo Operations Agent - Chennai, India (218903)

Job Posting

Mar 14, 2025, 6:56:29 AM

Primary Location

Chennai - MAA

Unposting Date

Mar 28, 2025, 8:59:00 PM

We are recruiting for Senior Cargo Operations Agent for Chennai, India.

The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable the station to meet the Cargo Target. Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for the station.

Accountabilities

• Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets.
• Liaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/enhance a high-quality service provided by QR both import and export.
• To oversee the GHA routines in order to pursue smooth running of operational activities.
• Support import Customers for clearance of their cargo.
• Liaising with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import. Maintain a close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.
• Coordination with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.
• To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
• Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/ agents/ direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience.
• Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import.
• Knowledge in Cargo Sales will be an added advantage.
• Command of English language.

You must have the legal rights to live and work in India to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.