Carelon Global Solutions - Assistant Manager - Vendor Management Office

Atean Healthcare Solutions; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Elevance Health (Carelon Global Solutions) in Gurugram is seeking a skilled SRM coordinator to drive analytics, PMO oversight, and vendor-management system support within procurement. You will ensure timely intake, triage, governance, and dashboard reporting to improve supplier performance and payments processes.

Responsibilities include coordinating across Business, Sourcing, and SRM teams, maintaining SLA adherence, and implementing process improvements using AI-enabled tools to optimize

Qualifications

• Bachelor's degree in Business, Supply Chain, Finance, Analytics, or related field.
• Certifications in Procurement (CIPS), Project Management (PMP/Agile), or Analytics preferred.

Responsibilities

• Drive intake governance, analytics, and PMO activities within SRM while enabling coordination across Business, Sourcing, and Vendor Management teams.
• Serve as a single point of coordination across Business, Sourcing, and SRM teams to intake, triage, and channelize requests via Intake tool.
• Establish and manage intake governance and PMO tracking, ensuring prioritization, SLA adherence, and pipeline visibility.
• Provide analytics and reporting support (CAP issues, Governance schedules, vendor performance) through dashboards and insights.
• Provide system and analytics support to Vendor Managers to enhance supplier performance management.
• Support and manage updates in Process Unity (vendor management) in coordination with VM Operations.
• Actively resolve payment, invoice, and PO-related issues, including funding gaps, mismatches, and delays in coordination with Procurement Operations and Business teams.
• Track and manage vendor-related issues, escalations, and compliance updates within SRM frameworks.
• Drive process improvements and automation across procurement and vendor management lifecycle.
• Ensure adherence to procurement policies, controls, and system processes.
• Improve stakeholder experience by enhancing turnaround time, transparency, and governance rigor.
• Proficiency with AI-enabled productivity and reporting tools to support vendor oversight, contract management, and operational efficiency.
• Experience using AI and analytics tools to monitor vendor performance, identify risks, automate workflows, and support strategic sourcing decisions.

Skills

Analytics

Procurement Operations

Vendor Management

Education

Bachelor's degree in Business, Supply Chain, Finance, Analytics

Tools

Ariba

iCertis CLM

SNOW SIR

Process Unity

Job description

Mandatory skills required: Analytics, Procurement Operations, Vendor Management

ABOUT ELEVANCE HEALTH:

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELON:

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES:

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.

Our Values: Leadership Community Integrity Agility Diversity

JOB POSITION:

Acts as a central coordinator within the Supplier Relationship Management (SRM) function to manage procurement-related requests, drive intake governance, and enable seamless collaboration between Business, Sourcing, and Vendor Management teams. Responsible for analytics, PMO oversight, and providing system and analytics support to Vendor Managers, while ensuring timely resolution of operational issues related to payments and procurement systems.

JOB RESPONSIBILITY:

• Responsible for driving intake governance, analytics, and PMO activities within SRM while enabling seamless coordination across Business, Sourcing, and Vendor Management teams.
• Serve as a single point of coordination across Business, Sourcing, and SRM teams to intake, triage, and channelize requests via Intake tool.
• Establish and manage intake governance and PMO tracking, ensuring prioritization, SLA adherence, and pipeline visibility.
• Provide analytics and reporting support (CAP issues, Governance schedules, vendor performance) through dashboards and insights.
• Provide system and analytics support to Vendor Managers to enhance supplier performance management.
• Support and manage updates in Process Unity (vendor management) in coordination with VM Operations.
• Actively resolve payment, invoice, and PO-related issues, including funding gaps, mismatches, and delays in coordination with Procurement Operations and Business teams.
• Track and manage vendor-related issues, escalations, and compliance updates within SRM frameworks.
• Drive process improvements and automation across procurement and vendor management lifecycle.
• Ensure adherence to procurement policies, controls, and system processes.
• Improve stakeholder experience by enhancing turnaround time, transparency, and governance rigor.
• Proficiency with AI-enabled productivity and reporting tools to support vendor oversight, contract management, and operational efficiency.
• Experience using AI and analytics tools to monitor vendor performance, identify risks, automate workflows, and support strategic sourcing decisions.

QUALIFICATION:

• Bachelor's degree in Business, Supply Chain, Finance, Analytics, or related field.
• Certifications in Procurement (CIPS), Project Management (PMP/Agile), or Analytics preferred.

EXPERIENCE:

• 6-10 years of experience in Procurement, Supplier Relationship Management (SRM), PMO, or Operations roles
• Hands-on experience with procurement lifecycle (PR, PO, invoicing, payments)
• Strong working knowledge of Ariba, iCertis (CLM), SNOW (SIR), and Process Unity
• Experience in analytics, dashboarding, and stakeholder reporting
• Proven experience in cross-functional coordination and issue resolution
• Exposure to healthcare payer/vendor ecosystem is an added advantage

SKILLS AND COMPETENCIES:

• Strong understanding of Procurement lifecycle and Supplier Relationship Management (SRM)
• Expertise in analytics, reporting, and dashboarding (Excel, Power BI, Tableau, DOMO)
• Ability to manage PMO governance, intake frameworks, and prioritization models
• Strong knowledge of procurement and vendor management tools (Ariba, iCertis CLM, SNOW, Process Unity)
• Proven ability to .