Capital Market Helpdesk Professional

Nusummit Technologies; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Nusummit Technologies is seeking a dedicated professional to provide customer service and support to clients across multiple channels in the capital markets domain. You will troubleshoot issues, collaborate with internal teams to ensure smooth execution of trades, and develop strong client relationships by delivering tailored solutions.

The role involves staying current with industry trends and contributing to process improvements based on customer feedback and market data.

Qualifications

• Provide excellent customer service and support to clients through various communication channels.
• Troubleshoot and resolve issues related to capital markets and helpdesk operations.
• Collaborate with internal teams to ensure seamless execution of trades and transactions.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.

Responsibilities

• Provide excellent customer service and support to clients through various communication channels.
• Troubleshoot and resolve issues related to capital markets and helpdesk operations.
• Collaborate with internal teams to ensure seamless execution of trades and transactions.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Stay updated with industry trends and developments in capital markets and helpdesk technologies.
• Analyze and report on customer feedback and market data to improve processes and procedures.

Skills

Customer service

Troubleshooting

Client relationship management

Capital markets knowledge

Helpdesk collaboration

Job description

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

• Provide excellent customer service and support to clients through various communication channels.
• Troubleshoot and resolve issues related to capital markets and helpdesk operations.
• Collaborate with internal teams to ensure seamless execution of trades and transactions.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Stay updated with industry trends and developments in capital markets and helpdesk technologies.
• Analyze and report on customer feedback and market data to improve processes and procedures.