Production and Support Engineer- Capital Markets

Tata Consultancy Services; Pune District, Chennai District, Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Tata Consultancy Services is seeking a Production Support Analyst / Application Support Specialist (Capital Markets). Location options include major Indian cities with a focus on Pune. Requires 5+ years in IT, strong Linux/Unix, SQL, and Autosys skills, and ITIL process understanding. Prior Capital Markets exposure is preferred.

The role involves L2/L3 support, monitoring, incident resolution within SLA, and collaboration with multiple teams to ensure stability of capital markets applications.

Qualifications

• Minimum 5 years of IT experience in Application/Production Support.

Responsibilities

• Provide L2/L3 production support for Capital Markets applications.
• Monitor applications, batch jobs, and interfaces using Autosys and other monitoring tools.
• Perform incident analysis, troubleshooting, and resolution within SLA timelines.
• Execute SQL queries for data analysis and issue investigation.
• Work closely with business users, development teams, and infrastructure teams.
• Participate in root cause analysis (RCA), problem management, and continuous service improvement initiatives.
• Follow ITIL-based support processes and governance standards.

Skills

Linux/Unix Administration

SQL

Autosys Job Scheduling

ITIL processes

Verbal & written communication

5+ years IT experience

Tools

Autosys

Job description

Capital Markert Production Support JOB Description,

Production Support Analyst / Application Support Specialist (Capital Markets)

Role :-Production Support Analyst / Application Support Specialist (Capital Markets)

Experience:- 5+ years

Location:- Bangalore, Chennai, Mumbai, Pune, Indore

Mandatory Skills

• Strong hands-on experience in Linux/Unix Administration
• Strong knowledge of SQL and database querying
• Experience with Autosys Job Scheduling
• Good understanding of ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management)
• Clear and effective verbal and written communication skills
• Minimum 5 years of IT experience in Application/Production Support

Domain Knowledge

• Good understanding of Capital Markets domain
• Experience with any of the following applications is highly preferred:
• Wall Street
• Murex
• Calypso
• Securities Lending
• Derivatives, Prime
• Foreign Exchange (FX)
• Commodities
• Fixed Income Products

Key Responsibilities

• Provide L2/L3 application production support for Capital Markets applications.
• Monitor applications, batch jobs, and interfaces using Autosys and other monitoring tools.
• Perform incident analysis, troubleshooting, and resolution within SLA timelines.
• Execute SQL queries for data analysis and issue investigation.
• Work closely with business users, development teams, and infrastructure teams.
• Participate in root cause analysis (RCA), problem management, and continuous service improvement initiatives.
• Follow ITIL-based support processes and governance standards.

Experience

• 5+ years of Application/Production Support experience.
• Prior exposure to Capital Markets trading, settlement, or risk management applications preferred.

This profile is ideal for candidates with a strong production support background in Capital Markets environments and expertise in Linux, SQL, and Autosys.