CAM Alloy

JSW Steel; Faridabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JSW Steel is seeking a Customer Account Manager - Alloy in Faridabad to manage sales and operations for Chennai-based customers, coordinating orders with logistics and ensuring timely collections.

The role requires 5–10 years of experience, an Engineering MBA, and SAP knowledge to drive growth of alloy products including annealed and bright bars while maintaining cash collections and customer satisfaction.

Qualifications

• Engineering MBA background with sales and account management exposure.
• Experience handling steel/alloy products and key customers.
• Proven ability to manage orders, credit collections, and logistics.

Responsibilities

• Achieve sales targets for roll products in Chennai region.
• Adhere to timely collections from customers per credit policy.
• Sell high value / high NSR products of special steels.
• Focus on sales of value-added products like annealed, bright bars.
• Develop new customers and new business; update in Salesforce.
• Handle order management in SAP; coordinate with logistics and customers.
• Negotiate and settle customer complaints.

Skills

Sales

Account management

Negotiation

Customer relationship

Prioritization

Education

Engineering MBA

Tools

SAP

Job description

Role :

Customer Account Manager - Alloy

Location:

Faridabad

Purpose - Why does this role exist?

Key Customer Account Manager for handling sales & operations with volume 12000-15000 MT to Chennai based customers

Key Result Areas (Key Performance Indicators)

• Achieving the Sales Targets for roll products in Chennai region
• Adhering to timely collections from customers as per credit policy
• Sales of High Value /High NSR products of Special steels
• Focus on sales of Value added products viz Annealed ,Bright bars.

Critical Task

MANDATORY- KRAs and Key Activities

1. New customer and new business development update in Sales Force.

2. Handling Order management operations in SAP, raising Delivery Order, coordinate with logistics

and customers.

3. Handling customer complaints negotiation and settlement.

Decision making authority (Decisions expected)

• Understanding the customer requirement and book orders based on plant capability and feasibility for supplies.

Educational Background and Work Experience

• Engineering MBA ,knowledge of SAP , work experience of 5-10 years.

Competencies

• Handling Branch operations, conversant on commercial terms and conditions
• Having good relationship with Chennai customers ability to Collect orders and collections.
• Ability to prioritize tasks effectively to meet Sales targets
• Ability to work out proactively towards problem solving
• To be persuasive and negotiate

Key Success Factors Challenges

• Effective communication is critical
• Taking feedback from Customers and give better service