Caller

CareMyMed; India; On-site; INR 180,000 - 340,000; Full time

Job summary

CareMyMed in India is seeking a Caller to join our frontline team. You will proactively reach out to patients, provide timely check-ins, answer inquiries, and ensure a compassionate care experience.

Responsibilities include daily outbound calls to monitor health status, documenting interactions in our CRM, escalating urgent concerns, and educating patients and families about CareMyMed services and care plans.

Qualifications

• 0-2 years of experience in customer service, telesales, or healthcare support.
• Exceptional verbal communication and active listening skills.
• High degree of empathy and patience when dealing with elderly patients.
• Basic computer proficiency and ability to navigate CRM tools.

Responsibilities

• Conduct daily outbound calls to patients to monitor their health status and provide emotional support.
• Accurately document patient interactions and update medical records in our internal systems.
• Escalate critical health alerts or patient concerns to the appropriate medical professionals immediately.
• Educate patients and their families about CareMyMed services and care plans.

Skills

Verbal communication

Active listening

Empathy

CRM tools

Computer proficiency

Tools

CRM tools

Job description

Join our frontline team as a Caller. You will be responsible for proactively reaching out to patients, providing timely check-ins, answering inquiries, and ensuring a compassionate and supportive care experience.

Key Responsibilities

• Conduct daily outbound calls to patients to monitor their health status and provide emotional support.
• Accurately document patient interactions and update medical records in our internal systems.
• Escalate critical health alerts or patient concerns to the appropriate medical professionals immediately.
• Educate patients and their families about CareMyMed services and care plans.

Requirements

• 0-2 years of experience in customer service, telesales, or healthcare support.
• Exceptional verbal communication and active listening skills.
• High degree of empathy and patience when dealing with elderly patients.
• Basic computer proficiency and ability to navigate CRM tools.