Call Center Associate

NTT DATA North America; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Company-provided pick-up and drop facility for night shifts

Job summary

NTT DATA North America in Gurugram District is looking for enthusiastic candidates for an entry-level outbound sales role. This position involves engaging Canada-based customers, promoting telecom products, and driving revenue through consultative selling.

Successful candidates will excel in communication, show resilience, and have a sales mindset. You will be working night shifts aligned to North American time zones, and the role requires handling high volumes of outbound calls while achieving sales targets.

Qualifications

• 1–2 years of experience preferred; freshers welcome.
• Experience in a BPO or sales environment is a plus.

Responsibilities

• Engage Canada-based customers to promote telecom products/services.
• Make high-volume outbound calls.
• Achieve sales targets and maintain accurate CRM records.
• Handle customer objections professionally.

Skills

Communication skills (neutral/clear English accent)

Sales mindset

Active listening

Resilience

Basic system/CRM handling

Education

Graduate (flexible based on communication skills)

Job description

About NTT DATA

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means

• Having ongoing opportunities to GROW your career – we offer barrier‑free learning with multiple self‑learning tools available.
• Being part of a global organization where you can BELONG – in an inclusive working environment where you are free to be your best self. We’re committed to building a people‑focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE – to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world‑leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company‑provided pick‑up and drop facility (for night shifts)

Role Summary

Entry‑level outbound sales role responsible for engaging Canada‑based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities

• Make high‑volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow‑ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility

• Graduate (flexible based on communication skills)
• 1–2 years of experience (freshers welcome; BPO/sales preferred)