Senior Data Quality Specialist

S&P Global Market Intelligence; Hyderabad, Ahmedabad District, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

S&P Global Market Intelligence in Hyderabad seeks an experienced client support specialist in a fast-paced environment. You will decipher client questions, research solutions, and deliver timely, high-quality responses to inquiries while maintaining productivity targets.

Key responsibilities include cross-functional collaboration, RCA-driven improvements, and contributing to knowledge base efforts. Flexibility for rotational night shifts and strong communication are essential.

Qualifications

• 4-5 years of experience in financial services/investment management.
• Excellent oral and written communication skills.
• Client-first mindset with proactive approach.
• Knowledge of KYC/AML and third-party risk management.
• Experience with Capital IQ, FactSet or Bloomberg is desirable.
• Ability to engage with multiple teams and manage time effectively.

Responsibilities

• Decipher client questions and perform research to provide solution.
• Provide professional, timely and quality support to customer queries.
• Deliver on productivity and timeliness targets.
• Own client questions and liaise with multiple teams to resolve issues.
• Contribute to process improvements through RCA and KB optimization.
• Proactively seek opportunities to improve overall client experience.

Skills

Financial services experience

Communication skills

KYC/AML knowledge

Analytical thinking

Problem solving

Team collaboration

Night shift flexibility

Education

Graduate/Postgraduate in finance/MBA

Tools

MS Excel

SQL

Power BI/Tableau

Capital IQ Pro

FactSet

LEI/DUNs/ISIN/CUSIP/SEDOL knowledge

Job description

Job Summary

Grade Level (for internal use): 08.

This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

What You'll Do (Key Responsibilities)

• Decipher client question and perform research to provide solution.
• Provide professional, timely and quality support to customer queries.
• Deliver on expected productivity and timeliness targets.
• Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
• Red flag any area which can impact the BAU.
• Contribute towards process improvement through RCA.
• Contribute towards reducing client question through KB articles and identifying pattern of client questions.
• Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
• Manage workflow of client questions independently.
• Proactively looking for areas to improve overall client experience.
• Proactively looking for procedure/ audit suggestions.
• Involve in Training, and Mentoring on processes and procedures
• Assist in ongoing projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.
• Be the advocate of the voice of customer and report key insights/trends.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

How Impact Will Be Measured (Success Metrics)

• Maintain assigned KPIs.
• Collaborate with Ops and Steward to deliver high-quality root cause analysis (RCA) with clear and actionable insights.
• Demonstrate consistent anomaly detection volume, identifying meaningful patterns early.
• Show reduction in client-reported errors through improved data checks and issue prevention.
• Contribute to closure of process gaps and adoption of quality-by-design improvements that reduce recurring defects.

For This Role You'll Need to Have (Skills & Competencies)

• 4-5 years of experience in financial services/investment management
• Good oral and written communication skills.
• Client first focus and mindset
• Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc.
• Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow
• Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable
• Vendor/Client/Product Interaction Exposure/Experience will be an added advantage
• Critical thinking and problem solving.
• Responsible tasking
• Proactive approach
• Professional agility
• Time Management
• Team Player
• Attention to detail
• Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.
• Flexible to adapt to various work environments.
• Flexible to work in rotational night shifts
• Ability to work with multiple teams

Preferred Education & Experience

• Education - Graduate/postgraduate in finance/MBA
• Advance Proficiency of MS Excel
• Proficiency of SQL (Sequel)
• Sound knowledge of technical skills, such as SQL (Sequel)
• Knowledge of Power BI, Tableau will be an added advantage.
• Basic Knowledge of Lean concepts is desirable.

Key Interfaces & Interactions

• Data Research & Operations Team
• Product Teams
• Technology Teams
• Data Stewards