CAFM Manager

Tpc Hr Advisory Services; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tpc Hr Advisory Services in Bengaluru seeks a Manager/Deputy Manager CAFM to lead CAFM platform management and data-driven facility operations. You will oversee data integrity, configure modules, track tasks, and collaborate with FM teams and vendors to optimize CAFM tools.

The role focuses on analytics, reporting, and compliance across multiple FM modules, with opportunities to leverage AI for automation and digitization in the organization.

Qualifications

• Bachelor's degree in computer applications, business administration, or related field.
• 5–8 years of experience in digital technologies, CAFM administration, facilities management, property management, or related tech operations.

Responsibilities

• Manage CAFM platform data integrity and accuracy.
• Configure, update, and monitor CAFM modules as per operational requirements.
• Ensure timely closure and tracking of tasks, tickets, and workflows within the system.
• Coordinate with FM teams, vendors, and stakeholders for effective utilization of CAFM tools.
• Manage modules such as Helpdesk & Ticket Management, Daily Checklists, CSAT, Fire & Safety, PPM, Compliance, Waste, Visitor Management, DMR, Data Analysis & MIS, and Stakeholder Coordination.
• Work with AI agents to drive automation & digitization across the company.

Skills

Analytical skills

Stakeholder management

Attention to detail

Time management

Communication skills

Education

Bachelor's degree in computer applications or related field

Tools

MS Excel

Power BI

MIS Reporting

Job description

Job Title: Manager/Deputy Manager CAFM

Department: Facilities Management

Job Purpose

The CAFM Executive is responsible for managing and optimizing the computer-aided Facilities Management (CAFM) system to ensure efficient operation of facilities, compliance management, preventive maintenance tracking, service request management, reporting, and data-driven decision-making. The role involves monitoring various FM modules, analysing trends, ensuring data accuracy, and supporting operational excellence through technology-enabled facility management.

Key Responsibilities

• Manage and maintain CAFM platform data integrity and accuracy.
• Configure, update, and monitor CAFM modules as per operational requirements.
• Ensure timely closure and tracking of tasks, tickets, and workflows within the system.
• Coordinate with FM teams, vendors, and stakeholders for effective utilization of CAFM tools.
• Modules related to CAFM to be managed: Helpdesk & Ticket Management, Daily Checklists & Operational Monitoring, Customer Feedback & CSAT Management, Fire & Safety Management, Preventive Planned Maintenance (PPM), Compliance Management, Waste Management Module, Monitor vendor compliance and documentation., Visitor Management System (VMS), Daily Management Reporting (DMR), Data Analysis & MIS Reporting, Stakeholder Coordination.
• Working on AI agents like Claude, ChatGPT, Gemini, CoPilot, etc to drive automation & digitization across the company.

Key Performance Indicators (KPIs)

• Helpdesk SLA Compliance (%)
• Ticket Closure Rate
• CSAT Score
• PPM Completion Percentage
• Compliance Adherence Rate
• Audit Closure Percentage
• Visitor Management Accuracy
• Waste Management Reporting Compliance
• Data Accuracy and Report Timelines
• Dashboard and MIS Submission Timelines

Qualifications

• Bachelors degree in computer applications, business administration, or related field.

Experience

• 5 8 years of experience in working with digital technologies, CAFM administration, facilities management, property management, or related technology operations.
• Experience in commercial real estate, IT parks, business parks, or large mixed-use developments preferred.

Technical Skills

• Advanced MS Excel, Power BI, and MIS Reporting
• Data Analytics and Dashboard Management
• Knowledge of FM Operations, PPM, Compliance, and SLA Management

Competencies

• Analytical and Problem-Solving Skills
• Attention to Detail
• Report Writing and Presentation Skills
• Stakeholder Management
• Process Orientation
• Time Management
• Customer Service Mindset
• Continuous Improvement Approach