Assistant Facility Manager - Technical

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking an Assistant Facility Manager and Site Lead to serve as the primary client interface for integrated facility management services. You will oversee day-to-day operations across hard and soft services at assigned facilities, with a strong focus on client objectives and service excellence.

The role requires leadership of multidisciplinary FM teams, budget awareness, and adherence to health and safety standards, with on-site responsibilities at Bengaluru

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field.
• 5-8 years of facility management experience with at least 2-3 years in integrated FM.
• Experience managing multi-site or large-scale facilities preferred.

Responsibilities

• Client Relationship Management: Build and maintain strong client relationships as the single point of contact for all FM services.
• Operational Oversight: Manage integrated facility operations across all service lines ensuring SLA compliance.
• Team Leadership: Lead multidisciplinary FM teams, conduct meetings, reviews, and training sessions.
• Financial Management: Budget preparation, cost control, and invoice management for the account.
• Health, Safety Compliance: Ensure compliance with health and safety regulations; manage risk assessments.
• Performance Management: Track KPIs and drive continuous improvement in service quality and efficiency.
• Vendor Contract Management: Manage subcontractors and ensure contract compliance.

Skills

Client relationship management

Budget management

Team leadership

Operational planning

Risk assessment

Education

Bachelor's degree in Engineering

Bachelor's degree in Facilities Management

Bachelor's degree in Business Administration

Tools

Maximo

MS Excel

CAFM/CMMS familiarity

Job description

Job Summary

The Assistant Facility Manager and Site Lead serves as the primary client interface for integrated facility management services, overseeing day-to-day operations across multiple service lines including hard services (maintenance, engineering) and soft services (cleaning, security, catering) at assigned facilities or client portfolios.

Responsibilities

• Client Relationship Management: Build and maintain strong client relationships as the single point of contact for all FM services. Understand client business objectives and ensure service delivery aligns with their strategic goals. Conduct regular client meetings, present performance reports, and manage escalations professionally.
• Operational Oversight: Manage integrated facility operations across all service lines ensuring contractual SLA compliance. Coordinate hard services (HVAC, electrical, plumbing, building fabric) and soft services (cleaning, waste management, landscaping, security) delivery. Monitor daily operations through CAFM systems and conduct regular site inspections.
• Team Leadership: Lead and coordinate multidisciplinary FM teams including engineers, technicians, cleaning supervisors, and security personnel. Conduct team meetings, performance reviews, and training sessions. Foster a collaborative culture across diverse service providers and subcontractors.
• Financial Management: Manage PL responsibility for assigned account including budget preparation, cost control, and invoice management. Identify cost optimization opportunities while maintaining service quality. Track and report on financial performance against budget targets.
• Health, Safety Compliance: Ensure strict adherence to health and safety regulations across all operations. Conduct risk assessments, manage permit-to-work systems, and investigate incidents. Maintain compliance with statutory requirements, industry standards, and client-specific protocols.
• Performance Management: Monitor and report on KPIs across all service lines using established metrics. Implement continuous improvement initiatives to enhance service quality and operational efficiency. Manage service failures and implement corrective actions promptly.
• Vendor Contract Management: Manage subcontractor relationships and performance. Negotiate service agreements and coordinate third-party service delivery. Ensure vendor compliance with contract terms and quality standards.

Education Experience

• Bachelors degree in Engineering, Facilities Management, Business Administration, or related field
• 5-8 years of facility management experience with at least 2-3 years in integrated FM environment
• Experience managing multi-site or large-scale commercial/corporate facilities preferred

Technical Skills

• Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety)
• Proficiency in CAFM/CMMS systems (Maximo, eFM, etc)
• Understanding of both hard and soft FM service delivery
• Working knowledge of HSE regulations and compliance requirements
• MS Office proficiency, especially Excel

Core Competencies

• Excellent client management
• Strong financial acumen and budget management capabilities
• Leadership skills with ability to manage diverse teams
• Problem-solving mindset with focus on operational excellence

Location

On-site Bengaluru, KA

Scheduled Weekly Hours

48