Senior Manager - Facility Operations - Pune

ISS India; Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

ISS Facility Services in Pune seeks a Sr. Manager/AGM to lead integrated facility management across multiple client locations. You will oversee soft and hard services, vendor management, and maintenance programs to ensure service quality and profitability.

You will manage client relationships, governance meetings, and risk/compliance, while mentoring a team of facility professionals and driving continuous improvement in operations.

Qualifications

• Bachelor's degree in Engineering, Facilities Management or related field.
• MBA preferred.
• 15–20 years of experience in Integrated Facility Management (IFM).
• Experience managing large corporate campuses, IT parks, BFSI facilities, manufacturing sites, or commercial portfolios.

Responsibilities

• Oversee end-to-end facility management operations including soft/hard services, transport, and vendor management.
• Ensure uninterrupted operation of HVAC, electrical, plumbing, fire & life safety systems.
• Develop preventive and predictive maintenance programs.
• Drive SOPs, audits, and continuous improvement in operations.
• Act as primary point of contact for key clients and governance meetings.
• Manage escalations and ensure timely resolution of issues.
• Lead and mentor facility managers, engineers, and support staff.
• Drive budgeting, cost controls, and profitability for assigned accounts.
• Review monthly P&L, revenue and expenses; identify optimization opportunities.
• Negotiate contracts and ensure compliance with SLAs and KPIs.
• Lead safety audits, risk management, and compliance with labor laws.

Skills

IFM

Hard/Soft Services

Client Relationship

P&L & Budget

Vendor Contracts

Leadership

Compliance & Risk

Project Management

Stakeholder Mgmt

Communication & Presentation

Education

Bachelor's Degree in Engineering

Facilities Management

Business Administration

MBA (preferred)

Job description

Job Title: Sr. Manager/AGM

Reporting to: Regional Lead

Department: Facility Management

Location: Pune

Purpose of the Role: To lead and manage integrated facility management operations across multiple client locations, ensuring high standards of service delivery, statutory compliance, client satisfaction, operational efficiency, and profitability.

Key Responsibilities:

Operations Management

• Oversee end-to-end facility management operations including soft services, hard services, transport, and vendor management.
• Ensure uninterrupted operation of critical building systems such as HVAC, electrical, plumbing, fire & life safety systems.
• Develop and implement preventive and predictive maintenance programs.
• Drive operational excellence through SOPs, audits, and continuous improvement initiatives.

Client Relationship Management

• Act as the primary point of contact for key clients.
• Conduct regular governance meetings and present operational performance reports.
• Ensure achievement of client satisfaction and retention targets.
• Manage escalations and ensure timely resolution of issues.

Team Leadership

• Lead and mentor facility managers, engineers, supervisors, and support staff.
• Establish performance objectives and conduct periodic reviews.
• Drive employee engagement, training, and capability development.

Financial Management

• Manage operational budgets, cost controls, and profitability of assigned accounts.
• Review monthly P&L, revenue, and expense performance.
• Identify opportunities for cost optimization and value engineering.
• Ensure timely billing, collections, and vendor payments.

Vendor & Contract Management

• Manage service providers and contractors to ensure compliance with SLAs and KPIs.
• Conduct vendor evaluations and performance reviews.
• Negotiate contracts and ensure commercial effectiveness.

Compliance & Risk Management

• Ensure compliance with statutory requirements, labor laws, health & safety regulations.
• Lead safety audits, emergency response planning, and business continuity initiatives.
• Ensure adherence to ISO standards, ESG requirements, and client-specific compliance mandates.

Projects & Transition Management

• Lead mobilization and transition of new client accounts.
• Support fit-out projects, office moves, and infrastructure upgrades.
• Coordinate with internal and external stakeholders for seamless project execution.

Technology & Innovation

• Drive adoption of CAFM/IWMS platforms and digital reporting tools.
• Utilize data analytics for operational decision-making and performance monitoring.
• Implement sustainability and energy management initiatives.

Key Performance Indicators (KPIs):

• Client Satisfaction Score (CSAT)
• SLA/KPI Achievement
• Revenue Growth & Account Profitability
• Cost Savings Initiatives
• Compliance Audit Scores
• Employee Retention & Engagement
• Incident and Safety Performance
• Collection Efficiency

Qualifications:

• Bachelors Degree in Engineering, Facilities Management, Business Administration, or related field.
• MBA preferred.

Experience:

• 1520 years of experience in Integrated Facility Management.
• Experience managing large corporate campuses, IT parks, BFSI facilities, manufacturing sites, or commercial portfolios.
• Exposure to multi-site operations and P&L management is preferred.

Skills & Competencies:

• Integrated Facility Management (IFM)
• Hard & Soft Services Management
• Client Relationship Management
• P&L and Budget Management
• Vendor and Contract Management
• Leadership and Team Development
• Compliance & Risk Management
• Project Management
• Stakeholder Management
• Strong communication and presentation skills Restricted - External

Preferred Industry Experience

• Corporate Real Estate
• Integrated Facility Management Companies
• BFSI * IT/ITES
• Commercial Real Estate
• Manufacturing Facilities

Other

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

ISS Facility Services is an Affiant Action and Equal Opportunity Employer that promotes a diverse workplace.