Assistant Facility Manager - Technical

JLL; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL in Bengaluru seeks an Assistant Facility Manager and Site Lead to act as the primary client interface for integrated FM services across multiple lines, including hard and soft services. You will oversee day-to-day operations, manage client relationships, and drive service quality at multi-site facilities.

Key responsibilities include operational oversight, team leadership, financial management, health and safety compliance, KPI tracking, and vendor management.

Qualifications

• Bachelor's degree or equivalent in engineering, facilities management, business administration, or related field.
• 5-8 years of facility management experience, with 2-3 years in integrated FM environments.
• Experience managing multi-site or large-scale facilities preferred.

Responsibilities

• Build and maintain strong client relationships as the single point of contact for FM services.
• Oversee integrated facility operations across service lines and ensure SLA compliance.
• Lead multidisciplinary FM teams and manage performance, training, and development.
• Manage P&L, budgets, cost control, and invoice management for the assigned account.

Skills

Client management

Leadership

Financial acumen

Communication

Education

Bachelor's degree or equivalent

Tools

Maximo

CMMS

MS Excel

Job description

The Assistant Facility Manager and Site lead serves as the primary client interface for integrated facility management services, overseeing day-to-day operations across multiple service lines including hard services (maintenance, engineering) and soft services (cleaning, security, catering) at assigned facilities or client portfolios.

Key Responsibilities

Client Relationship Management

Build and maintain strong client relationships as the single point of contact for all FM services. Understand client business objectives and ensure service delivery aligns with their strategic goals. Conduct regular client meetings, present performance reports, and manage escalations professionally.

Operational Oversight

Manage integrated facility operations across all service lines ensuring contractual SLA compliance. Coordinate hard services (HVAC, electrical, plumbing, building fabric) and soft services (cleaning, waste management, landscaping, security) delivery. Monitor daily operations through CAFM systems and conduct regular site inspections.

Team Leadership

Lead and coordinate multidisciplinary FM teams including engineers, technicians, cleaning supervisors, and security personnel. Conduct team meetings, performance reviews, and training sessions. Foster a collaborative culture across diverse service providers and subcontractors.

Financial Management

Manage P&L responsibility for assigned account including budget preparation, cost control, and invoice management. Identify cost optimization opportunities while maintaining service quality. Track and report on financial performance against budget targets.

Health, Safety & Compliance

Ensure strict adherence to health and safety regulations across all operations. Conduct risk assessments, manage permit-to-work systems, and investigate incidents. Maintain compliance with statutory requirements, industry standards, and client-specific protocols.

Performance Management

Monitor and report on KPIs across all service lines using established metrics. Implement continuous improvement initiatives to enhance service quality and operational efficiency. Manage service failures and implement corrective actions promptly.

Vendor & Contract Management

Manage subcontractor relationships and performance. Negotiate service agreements and coordinate third-party service delivery. Ensure vendor compliance with contract terms and quality standards.

Required Qualifications

Education & Experience

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field
• 5-8 years of facility management experience with at least 2-3 years in integrated FM environment
• Experience managing multi-site or large-scale commercial/corporate facilities preferred

Technical Skills

• Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety)
• Proficiency in CAFM/CMMS systems (Maximo, eFM, etc.)
• Understanding of both hard and soft FM service delivery
• Working knowledge of HSE regulations and compliance requirements

Core Competencies

• Excellent client management and communication skills
• Strong financial acumen and budget management capabilities
• Leadership skills with ability to manage diverse teams
• Problem-solving mindset with focus on operational excellence

Proficiency in MS Office, especially Excel for