Food and Beverages Executive

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) Gurugram is seeking an experienced Cafeteria Operations Manager to oversee end-to-end food service across sites. You will drive service quality, hygiene, and customer satisfaction while managing vendors, budgets, and menus.

Lead audits, engage employees through events, ensure compliance with FSSAI/HACCP, and collaborate with Workplace, Procurement, HR, and business stakeholders to deliver seamless dining experiences.

Qualifications

• Bachelor's degree in hotel/hospitality management or related field.
• Certification in Food Safety, HACCP, FSSAI, or equivalent preferred.

Responsibilities

• Manage end-to-end cafeteria and food service operations across assigned sites.
• Drive service excellence, food quality, hygiene, and customer satisfaction initiatives.
• Monitor vendor performance against SLAs, KPIs, and contractual commitments.
• Conduct regular audits of cafeteria operations, food safety standards, and facility readiness.
• Partner with vendors to enhance menu variety, innovation, and employee dining experience.
• Review cafeteria sales, consumption trends, minimum guarantee commitments, and operational efficiencies.
• Lead employee engagement initiatives, feedback programs, food festivals, and promotional activities.
• Ensure compliance with FSSAI, HACCP, health & safety, and company standards.
• Coordinate with Workplace, Procurement, HR, and Business stakeholders for seamless service delivery.
• Drive corrective action plans arising from audits, leadership feedback, and customer concerns.
• Support cafeteria transformation initiatives, technology-enabled ordering solutions, and process improvements.
• Prepare operational reviews, dashboards, business updates, and leadership presentations.
• Manage manpower deployment, infrastructure requirements, and operational readiness for new sites or expansions.

Skills

F&B operations

Vendor management

Food safety knowledge

Stakeholder management

Budget & sales oversight

Data-driven decision making

Communication & presentation

MS Excel & PowerPoint

Education

Bachelor's degree in hotel/hospitality management

Food safety certification (HACCP/FSSAI) preferred

Tools

Excel

PowerPoint

Reporting tools

Job description

Educational Qualifications

• Bachelors Degree in Hotel Management, Hospitality Management, Food & Beverage Management, or related field.
• Certification in Food Safety, HACCP, FSSAI, or equivalent preferred.

Essential Skills

• Strong Food & Beverage operations background with experience in large-scale corporate cafeterias, food courts, or institutional catering.
• Expertise in vendor management and contract governance.
• Knowledge of food safety, hygiene, statutory compliance, and audit requirements.
• Strong stakeholder and client management skills.
• Experience in managing cafeteria budgets, sales performance, and commercial discussions.
• Ability to analyse consumption trends, customer feedback, and operational KPIs.
• Excellent communication, presentation, and problem-solving skills.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.

Key Responsibilities

• Manage end-to-end cafeteria and food service operations across assigned sites.
• Drive service excellence, food quality, hygiene, and customer satisfaction initiatives.
• Monitor vendor performance against SLAs, KPIs, and contractual commitments.
• Conduct regular audits of cafeteria operations, food safety standards, and facility readiness.
• Partner with vendors to enhance menu variety, innovation, and employee dining experience.
• Review cafeteria sales, consumption trends, minimum guarantee commitments, and operational efficiencies.
• Lead employee engagement initiatives, feedback programs, food festivals, and promotional activities.
• Ensure compliance with FSSAI, HACCP, health & safety, and company standards.
• Coordinate with Workplace, Procurement, HR, and Business stakeholders for seamless service delivery.
• Drive corrective action plans arising from audits, leadership feedback, and customer concerns.
• Support cafeteria transformation initiatives, technology-enabled ordering solutions, and process improvements.
• Prepare operational reviews, dashboards, business updates, and leadership presentations.
• Manage manpower deployment, infrastructure requirements, and operational readiness for new sites or expansions.

Location

Gurugram

Scheduled Weekly Hours

48