Business Support Specialist

3Shape; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

PF (Provident Fund)

Statutory benefits

Global exposure

Job summary

3Shape is seeking a proactive Business Support Specialist in Mumbai to optimize daily operations, coordinate with 3PL providers, and support finance and sales teams.

Reporting to the India Country Manager, you will manage inventory, handle GST invoices, and maintain records while collaborating with global functions in Copenhagen and Poland.

Bachelor's in Business Administration or related field and 3+ years of experience, with strong Excel and English communication required.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or related field.
• 3+ years of experience in operations, sales support, or administration.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proficiency in English (written and spoken) and MS Excel.

Responsibilities

• Manage and optimize daily operations for maximum efficiency.
• Serve as primary operations contact for external 3PL and finance partners.
• Coordinate customs clearance for imports/exports.
• Oversee inventory management and warehouse operations.
• Process customer orders and coordinate with logistics for timely delivery.
• Generate tax invoices compliant with GST and prepare financial statements.
• Maintain records and documentation for all operational activities.
• Collaborate with resellers and partners on day-to-day operations.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication skills

English proficiency

Excel proficiency

Education

Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field

Tools

SAP

Oracle

Job description

Department: Operations Employment

Type: Full-Time, Permanent

About 3Shape

3Shape is a global leader in digital innovation, developing 3D scanners and CAD/CAM software solutions for the dental and audio industries. We are driven by a passion for creating technology that makes a real difference in people's lives. As we expand our footprint in India, we are looking for a dedicated and skilled professional to join our ambitious Mumbai team.

The Role

We are seeking a proactive and detail-oriented Business Support Specialist to join our India office based in Mumbai. This role is responsible for supporting and optimizing the overall operations for 3Shape in India. You will be a key player in ensuring our business runs smoothly, overseeing critical functions including administrative support, daily operations, sales ops support, inventory management, AR management and other aspects of a growing organization.

Reporting to the India Country Manager, you will work in close collaboration with the local commercial team as well as our global functions in Copenhagen and Poland, including Production, Global Supply Chain, and Finance. You will also be the main point of contact for our external partners, such as third-party logistics (3PL) providers and accounting firms.

Key Responsibilities

As a Business Support Specialist in Mumbai, you will be responsible for:

• Managing and optimizing daily operations to ensure maximum efficiency and effectiveness.
• Serving as the primary operational contact for our external 3PL provider and finance/accounting partners.
• Coordinating and ensuring timely and compliant customs clearance for all imports and exports.
• Overseeing inventory management, including tracking stock levels, managing inflow/outflow, and optimizing warehouse operations.
• Processing customer orders accurately and coordinating with logistics partners to ensure timely delivery schedules are met.
• Generating and issuing tax invoices (in compliance with GST regulations) and preparing financial statements for transactions.
• Maintaining accurate records, reports, and documentation related to all operational activities.
• Managing day to day operations by collaborating with our resellers and other partners

Skills & Qualifications

Required:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field
• Experience: 3+ years of experience in a similar role such as Operations, Sales Support, or Administration.
• Skills:

• Strong analytical and problem-solving skills with a data-driven mindset.
• Exceptional attention to detail and a high degree of accuracy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and cultures.
• Full professional proficiency in English (written and spoken).
• Advanced proficiency in Microsoft Office Suite, particularly Excel.

Preferred (Good to Have):

• Experience working within the healthcare or medical device industry.
• Experience working with an ERP system (e.g., SAP, Oracle).

What We Offer

• A Winning Culture: Be part of a dynamic, entrepreneurial environment where your contributions make a real difference and decisions are made quickly.
• Professional Development: Your growth is important to us. We provide close sparring, coaching, feedback, and personal development plans to support your career journey.
• Competitive Compensation: We offer a competitive salary and benefits package in line with industry standards.
• Benefits: Comprehensive health insurance, Provident Fund (PF), and other statutory benefits.
• Global Exposure: An opportunity to work with a market-leading global company and collaborate with international teams.

We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.