Business Support Coordinator (Analyst)

APM Terminals; Chennai District; On-site; INR 520,000 - 780,000; Full time

Job summary

Maersk Training in Chennai seeks a Business Support Coordinator (Analyst) to provide administrative and operational support for training activities, coordinating with global teams and external stakeholders to meet SLAs and KPIs. You will create and maintain POs/SOs in the finance system, upload training certificates, track course schedules, and support daily, weekly, and monthly processes.

2–3 years' client-facing experience is required.

Qualifications

• 2–3 years of experience in client-facing or coordination roles.
• Bachelor’s or master’s degree in business or related field.
• Proficient in advanced Microsoft Excel and MS Office applications; automation skillset is a plus.

Responsibilities

• Provide administrative and operational support for training activities by coordinating with global internal teams and external stakeholders to ensure tasks are completed within defined SLAs and KPIs.
• Create and maintain Purchase Orders (POs) and Sales Orders (SOs) in the finance system and ensure timely upload of training certificates to client HR systems.
• Coordinate with training vendors to track course schedules, completions, and certificate issuance, while liaising with internal teams for course pricing and required approvals.
• Perform routine administrative activities, including maintaining accurate records, updating internal systems, preparing reports, and supporting daily, weekly, and monthly operational processes.
• Respond to client and internal team queries, provide regular status updates, and assist in resolving day-to-day operational and administrative issues.

Skills

Fluent in English

Analytical skills

Interpersonal skills

Time management

Education

Bachelor's or Master's degree in business or related field

Tools

Excel

MS Office

Automation tools

Job description

Are you our new Business Support Coordinator (Analyst) with Maersk Training in Chennai

Key Responsibilities

• Provide administrative and operational support for training activities by coordinating with global internal teams and external stakeholders to ensure tasks are completed within defined SLAs and KPIs.
• Create and maintain Purchase Orders (POs) and Sales Orders (SOs) in the finance system and ensure timely upload of training certificates to client HR systems.
• Coordinate with training vendors to track course schedules, completions, and certificate issuance, while liaising with internal teams for course pricing and required approvals.
• Perform routine administrative activities, including maintaining accurate records, updating internal systems, preparing reports, and supporting daily, weekly, and monthly operational processes.
• Respond to client and internal team queries, provide regular status updates, and assist in resolving day-to-day operational and administrative issues.
• Build and maintain effective working relationships with internal stakeholders, clients, and vendors through proactive communication and reliable administrative support.

Key aspects of the role

• Collaborate effectively with internal teams and external stakeholders to ensure timely coordination of training-related activities, system updates, and information flow.
• Manage key administrative processes, including generating purchase orders, handling email correspondence, and overseeing the upload and follow-up of training certificates in relevant systems.
• Cultivate trusted partnerships with stakeholders and vendors by ensuring timely support, clear communication, and a solution-oriented approach to operational challenges.

We are looking for

• 2-3 years of experience in client-facing or coordination roles
• Bachelor’s or master’s degree in business or related field
• Proficient in advanced Microsoft Excel and MS Office applications; (Any automation skillset is a plus)
• Coordinate and participate in global calls to facilitate smooth communication and collaboration across teams and stakeholders.
• Detail-oriented with strong organizational and documentation skills
• Quick learner, adaptable to internal systems and tools
• Strong analytical and troubleshooting skills
• Effective time management; able to meet tight deadlines
• Good interpersonal skills and stakeholder management abilities
• Proactive, dependable, and a collaborative team player
• Fluent in English (written and spoken)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.