Business Support Coordinator

Maersk Training; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Maersk Training in Chennai seeks a Business Support Coordinator (Analyst) to provide administrative and operational support for training activities, coordinating with global teams and external stakeholders to meet SLAs and KPIs.

You will create and maintain POs and SOs in the finance system, upload training certificates to client HR systems, and coordinate with vendors to track course schedules, completions, and certificate issuance. Fluency in English is essential.

Qualifications

• 2-3 years of client-facing or coordination experience.
• Bachelor's or master's degree in business or related field.
• Excellent MS Excel and MS Office skills; automation is a plus.
• Fluency in written and spoken English.

Responsibilities

• Provide administrative and operational support for training activities by coordinating with global internal teams and external stakeholders to ensure tasks are completed within defined SLAs and KPIs.
• Create and maintain Purchase Orders (POs) and Sales Orders (SOs) in the finance system, and ensure timely upload of training certificates to client HR systems.
• Coordinate with training vendors to track course schedules, completions, and certificate issuance, while liaising with internal teams for course pricing and required approvals.
• Perform routine administrative activities, including maintaining accurate records, updating internal systems, preparing reports, and supporting daily, weekly, and monthly operational processes.
• Respond to client and internal team queries, provide regular status updates, and assist in resolving day-to-day operational and administrative issues.
• Build and maintain effective working relationships with internal stakeholders, clients, and vendors through proactive communication and reliable administrative support.

Skills

Client-facing

Coordination

MS Excel

MS Office

Automation

English proficiency

Education

Bachelor's or Master's degree in business or related field

Tools

Internal systems

Finance system

Job description

Are you our new Business Support Coordinator(Analyst) with Maersk Training in Chennai

Key Responsibilities:

• Provide administrative and operational support for training activities by coordinating with global internal teams and external stakeholders to ensure tasks are completed within defined SLAs and KPIs.
• Create and maintain Purchase Orders (POs) and Sales Orders (SOs) in the finance system, and ensure timely upload of training certificates to client HR systems.
• Coordinate with training vendors to track course schedules, completions, and certificate issuance, while liaising with internal teams for course pricing and required approvals.
• Perform routine administrative activities, including maintaining accurate records, updating internal systems, preparing reports, and supporting daily, weekly, and monthly operational processes.
• Respond to client and internal team queries, provide regular status updates, and assist in resolving day-to-day operational and administrative issues.
• Build and maintain effective working relationships with internal stakeholders, clients, and vendors through proactive communication and reliable administrative support.

Key aspects of the role:

• Collaborate effectively with internal teams and external stakeholders to ensure timely coordination of training-related activities, system updates, and information flow.
• Manage key administrative processes, including generating purchase orders, handling email correspondence, and overseeing the upload and follow-up of training certificates in relevant systems.
• Cultivate trusted partnerships with stakeholders and vendors by ensuring timely support, clear communication, and a solution-oriented approach to operational challenges.

We are looking for:

• 2-3 years of experience in client-facing or coordination roles
• Bachelors or masters degree in business or related field
• Proficient in advanced Microsoft Excel and MS Office applications; (Any automation skillset is a plus)
• Coordinate and participate in global calls to facilitate smooth communication and collaboration across teams and stakeholders.
• Detail-oriented with strong organizational and documentation skills
• Quick learner, adaptable to internal systems and tools
• Strong analytical and troubleshooting skills
• Effective time management; able to meet tight deadlines
• Good interpersonal skills and stakeholder management abilities
• Proactive, dependable, and a collaborative team player
• Fluent in English (written and spoken)