Business Support Advisor

Nettitude Group; Mumbai; On-site; INR 4,521,000 - 6,458,000; Full time

Job summary

LRQA in the UK is seeking a client management specialist to support complex customer queries and ensure service delivery in line with SLAs. You will manage onboarding, contract administration, and records updates, while mentoring junior staff and coordinating cross-team efforts to achieve service excellence.

The role requires a degree with client management experience, strong English communication, and proficiency in MS Office.

Qualifications

• Degree with work experience in client management or service industry.
• Strong communication, interpersonal and relationship-building skills.
• Take responsibility for delivery of customer needs.
• Ability to proactively understand and assess issues, devise solutions and see them through to resolution.
• Build and support teamwork, engaging actively and supporting others.
• Proficiency in MS Office – a must.
• Good command over English (written and spoken).

Responsibilities

• Provide specialist support and build strong relationships with customers, ensuring a positive experience.
• Manage onboarding, contract administration, and updates to customer records for accuracy and compliance.
• Coordinate and prioritise complex certification support activities within SLAs.
• Maintain accurate data in BA&IS systems to support delivery, planning and invoicing.
• Support certificate maintenance processes, including suspensions, withdrawals, and audit reports in the portal.
• Collaborate with colleagues and other departments to drive service excellence and process improvements.
• Mentor less experienced colleagues and contribute to knowledge sharing.

Skills

Strong communication

Interpersonal skills

Relationship-building

Teamwork

Problem solving

English proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

Who are LRQA?

LRQA is a global leader in assurance services, committed to helping clients manage risk and build resilience. With a strong heritage and decades of expertise, we deliver innovative solutions in certification, customized assurance, cybersecurity, inspection, and training.

Operating in 50 countries, with 2,500+ colleagues, LRQA supports over 60,000 clients across diverse sectors, generating £315 million in annual revenue. Our mission is to create a safer, more sustainable future by combining deep technical knowledge with a client-first approach.

Role Purpose: This role is responsible for supporting the management of complex customer queries and ensuring service delivery is handled efficiently, professionally, and in line with agreed SLAs. It also involves maintaining clear communication with customers and internal stakeholders, while supporting less experienced colleagues through guidance, knowledge sharing, and coordination of work where required.

Key Responsibilities:

• Provide specialist support and build strong relationships with customers, ensuring clear communication and a positive customer experience.
• Manage customer onboarding, contract administration, and updates to customer records, ensuring accuracy and compliance with contractual requirements.
• Coordinate and prioritise complex certification support activities, ensuring delivery within agreed SLAs and resolving customer queries effectively.
• Maintain accurate data in BA&IS systems to support operational delivery, resource planning, and invoicing.
• Support certificate maintenance processes, including suspensions, withdrawals, and the management of audit reports and certificates within the customer portal.
• Collaborate with colleagues, key account teams, and other departments to drive service excellence and continuous process improvement.
• Mentor less experienced colleagues and contribute to knowledge sharing and team development.

What You’ll Bring :

• Degree with a work experience in Client Management preferably in a service industry.
• Strong communication, interpersonal and relationship-building skills
• Take responsibility for delivery customer needs
• Ability to proactively understand and assess issues, devise solutions and see them through to resolution
• Build and support teamwork, engaging actively and supporting others
• Proficiency in MS Office – a must
• Good command over English (written as well as spoken)

PreEmploymentChecks
If you are successful in securing a role with us, we will carry out preemployment checksin accordance withwhat ispermittedunder local law.

These checks may include, where legally allowed: right to work, identification, verification of employment history, education, and criminal record checks.

We will engage ourthirdpartybackground screening provider,Cfirstto conduct these checks on our behalf. Cfirst performs all processing in full compliance with applicable data protection laws and adheres to strict legal, regulatory, and ethical obligations in handling personal data.

Any personal information collected for the purpose of these checks will be used solely for evaluating your suitability for employment and will beretainedonly for as long as necessary to fulfil these purposes and meet legal requirements.

Your data will be stored securely and managedin accordance withall relevant privacy legislation.

If you have any questions or concerns about the preemployment checksplease contact us [e-mail]

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.