Central SDS Officer - Contractor

Nettitude Group; Mumbai; On-site; INR 420,000 - 660,000; Part time

Job summary

LRQA in Mumbai seeks an Administration/Business Support contractor for a 1-year fixed term to support global client operations. You will manage data entry, supplier registrations, invoicing, and ensure accurate information flows between Sales, SD, and Client Ops teams.

Proficiency in Microsoft Office and prior backend operations experience are required. The role offers exposure to a multinational environment and process-driven workflows across ByD systems.

Qualifications

• Experience in backend operations and customer service.
• Competent in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Ensure pricing calculator and handover data to Sales/SD/Client Ops are complete and accurate.
• Set up new jobs in BYD and maintain communications via workflow tools.
• Complete new Supplier registrations/changes in BYD per instructions.
• Set up subcontractors as BYD suppliers and ensure timely invoice processing.
• Ensure invoices reflect client instructions and follow country procedures.
• Keep BYD data current; perform housekeeping and data maintenance.
• Keep systems knowledge up to date; attend mandatory trainings.
• Escalate service delivery issues and monitor KPIs; support team.

Skills

Backend operations

Customer service

Microsoft Office

Job description

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Job ID:44276
Location:[[location_obj]]
Position Category:Administration/Business Support
Position Type:Contractor Fixed Term

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

Key Responsibilities & Requirements:

• Ensure all pricing calculator/contract won handover information is accurate, going back to Sales/SD/Client Ops teams where information is missing in a timely professional manner.
• Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location, with the right naming conventions.
• Complete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams.
• If sub contractors are utilised on jobs, ensure they are set up correctly with BYD as a supplier, and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month).
• Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is updated.
• Ensure knowledge of systems and processes, through to products and services is kept up to date (attend training where necessary, ensure mandatory training is undertaken in a timely fashion, attend meetings to obtain information as needed).
• Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source.
• Focus on continuous improvement – continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation, simplification, and automation at the heart of the reviews.
• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements.
• Support other team members and new staff to transfer knowledge of LRQA products and processes.
• Actively contribute to team meeting and client service initiatives.
• Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs.

Technical / Professional Qualifications / Requirements:

Experience in backend operations, customer serviceCompetent in Microsoft Office suite (Word, Excel, PowerPoint).

Employment:

1 Year Fixed Term.

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.