Business Program Manager – Continuous Improvement Director

Microsoft; Bengaluru; On-site; INR 12,968,000 - 25,898,000; Full time

Job summary

Microsoft in Bengaluru seeks an experienced Process Improvement leader to drive end-to-end optimization across cross-functional workflows, applying Lean Six Sigma and data-driven methods.

You will deliver measurable business impact, lead CI programs, and foster a culture of learning and rapid iteration while coordinating with engineering, automation, and data teams.

Qualifications

• Certified Lean Six Sigma professional (Green Belt or Black Belt) is required.
• Expertise in Lean, Six Sigma or equivalent methodologies.
• Experience with data analysis, KPI tracking and performance management.
• Ability to map and optimize complex workflows across cross-functional teams.
• Familiarity with digital tools, automation and AI-enabled processes.
• Strong problem-solving and structured thinking; ability to influence without authority across teams.
• Ownership mindset and bias for action; growth mindset and continuous learning.

Responsibilities

• Drive End-to-End Process Improvement across cross-functional workflows, redesign processes for quality and scalability.
• Deliver measurable business impact by defining KPIs and quantifying ROI.
• Lead continuous improvement programs from planning to deployment with structured cycles (PDCA).
• Coordinate CI initiatives across multiple organizations with complex dependencies.
• Enable continuous learning and feedback loops to capture lessons and replicate successful approaches.

Skills

Lean Six Sigma (Green Belt/Black Belt)

Process improvement

Data analysis & KPI tracking

Workflow redesign & optimization

Digital tools, automation & AI

Leadership & influence without formal权

Job description

Responsibilities

1. Drive End-to-End Process Improvement Identify process gaps, inefficiencies, and breakdowns across cross-functional workflows Redesign and standardize processes to improve flow, quality, and scalability Lead root-cause analysis and implement sustainable fixes (not symptom management) Apply Lean / Six Sigma principles
2. Deliver Measurable Business Impact Define success metrics (KPIs) aligned to business priorities (e.g., margin, cycle time, customer satisfaction) Use data analysis to quantify impact, prioritize initiatives, and track improvements Ensure improvements translate into tangible ROI, including cost reduction and productivity gains
3. Lead Continuous Improvement Programs Own and execute CI initiatives from problem identification to solution deployment Run structured improvement cycles (Plan-Do-Check-Adjust) to drive fast, iterative results Establish governance, tracking, and reporting mechanisms for improvement programs
4. Lead initiatives that span multiple organizations with unclear ownership or complex dependencies Coordinate with engineering, automation, and data teams to enable scalable solutions Support transformation programs by aligning CI efforts with change management and business strategy
5. Enable Continuous Learning & Feedback Loops Establish mechanisms to capture lessons learned and replicate successful approaches Monitor performance trends and continuously refine processes Promote a culture of experimentation, learning, and rapid iteration

Qualifications

• Certified Lean Six Sigma professional (Green Belt or Black Belt required)
• Strong process improvement expertise (Lean, Six Sigma, or equivalent)
• Experience with data analysis, KPI tracking, and performance management
• Ability to map, redesign, and optimize complex workflows
• Familiarity with digital tools, automation, and AI-enabled processes
• Leadership & Behavioral Strong problem-solving and structured thinking capabilities
• Ability to influence without authority across multiple teams and regions
• High ownership and bias for action
• Growth mindset with focus on continuous learning and improvement

Key Outcomes / Success Metrics

• Reduction in process cycle times and operational inefficiencies
• Improved KPI performance (e.g., billing accuracy, delivery efficiency, customer satisfaction)
• Increased adoption of standardized processes and best practices
• Measurable ROI from improvement initiatives
• Stronger CI capability across teams (self-sustaining improvement culture)

Typical Profile

5-10 years in process improvement, operations, consulting, or business excellence roles Experience in cross-functional environments with complex stakeholder landscapes Proven track record of delivering measurable operational impact

Salary & Benefits

Business Program Management IC6 – The typical base pay range for this role across United Kingdom is £ 100,400.00 – £ 200,500.00 per year.

Certain roles may be eligible for benefits and other compensation.