Business Process Quality Experienced Professional | Chennai, India

Hitachi Energy Ltd.; Chennai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Hitachi Energy Ltd. in Chennai seeks an experienced Business Process Quality Professional to support the global QMM team and maintain ISO 9001 compliance.

You will manage controlled documentation, ensure global quality requirements are implemented, and coordinate with local units to sustain QMS across the organization. You will utilize OpenText/xECM, ADONIS, and Microsoft 365 to organize documents, track actions, and report progress.

Qualifications

• Bachelor’s/Master’s degree in Engineering (Electrical/Mechanical/IT).
• Excellent English verbal and written communication skills.
• Proficient in MS-Office, Power BI or any other BI tool.

Responsibilities

• Maintain and support the Quality Management System (QMS) across business units.
• Coordinate controlled Quality documentation – creation, review, publication, updates, archiving.
• Manage document structures, metadata, access, records in OpenText/xECM and related platforms.
• Track QMM tasks, follow-ups, and provide status reports to stakeholders.
• Support local Quality teams in applying global processes and Q-LOM requirements.
• Contribute to audits, reviews, and continuous improvement with proper records.
• Organize global Quality meetings, trainings, and communication for knowledge sharing.
• Develop user guides and training materials on QMM requirements.
• Act as a key contact for document management and Quality systems across functions.

Skills

QMS knowledge

Document management

MS Office

Power BI

English communication

Stakeholder coordination

Education

Engineering degree (Electrical/Mechanical/IT)

Tools

OpenText/xECM

ADONIS

Microsoft 365

Job description

Business Process Quality Experienced Professional

Support the global Quality Management Methods (QMM) team in maintaining an effective Quality Management System (ISO 9001). The role focuses on document management, operational execution and consistent follow-up with local units to ensure that global Quality requirements are implemented and sustained.

How you’ll make an impact:

• Maintain and continuously support the BU High Voltage Quality Management System (QMS), ensuring effective implementation of global Quality requirements across all business units.
• Coordinate and administer controlled Quality documentation, including creation, review, approval, publication, periodic updates, and archiving in accordance with established governance and compliance requirements.
• Manage document structures, metadata, user access, records, and system administration activities within OpenText/xECM and related document management platforms.
• Follow up on QMM-related tasks, actions, and improvement activities with local Quality teams, monitor progress, and provide transparent status reporting to stakeholders.
• Support local Quality organizations in understanding and applying global processes, standards, Q-LOM requirements, and Quality Management System expectations.
• Contribute to audits, management reviews, and continuous improvement initiatives by maintaining accurate documentation, records, and objective evidence.
• Organize and facilitate regular global Quality community meetings, training sessions, and communication activities to ensure effective knowledge sharing and alignment across regions.
• Develop user guidance, training materials, and awareness content to strengthen Quality competencies and consistent application of QMM requirements.
• Act as a key contact for document management and Quality system topics, collaborating with stakeholders across functions, countries, and cultures in a global environment.
• Support the continuous improvement and digitalization of Quality processes and systems, leveraging tools such as OpenText/xECM, ADONIS, Microsoft 365, and related business applications.

Your Background:

• Bachelor’s/Master’s degree in Engineering (Electrical/Mechanical/IT).
• Excellent English verbal and written communication skills.
• Proficient in MS-Office, Power BI or any other Business Intelligence tool.

Knowledge, Skills and Experience

• Basic understanding of Quality Management Systems, controlled documentation and process requirements.
• Strong attention to detail, structured working style and confidence in handling rules, workflows and records.
• Good coordination and follow-up skills, with the discipline to close operational actions on time.
• Ability to prepare clear documents, instructions and status summaries for different stakeholders.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.