Business Process Quality Experienced Professional

Hitachi, Ltd.; Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

Hitachi, Ltd. is seeking a quality management documents coordinator to sustain our global ISO 9001 driven QMS. You will manage controlled documentation, ensure governance-compliant updates, and coordinate with local units to uphold global quality requirements.

The role emphasizes document management, system administration in OpenText/xECM, and cross-functional collaboration to drive continual improvement across regions.

Qualifications

• Bachelor's or Master's in Engineering (Electrical/Mechanical/IT).
• Excellent English communication skills.
• Proficient with MS-Office and BI tools.

Responsibilities

• Maintain and support the Quality Management System (ISO 9001) across global units.
• Coordinate controlled Quality documentation: creation, review, publication, updates, archiving.
• Manage document structures, metadata, access, records, and system admin in OpenText/xECM and related platforms.
• Follow up on QMM tasks with local Quality teams and report status to stakeholders.
• Assist local Quality teams in applying global processes and Q-LOM requirements.

Skills

Quality documentation

Coordination

Attention to detail

English communication

Education

Bachelor's/Master's in Engineering

Tools

OpenText/xECM

ADONIS

Microsoft 365

Power BI

Job description

The opportunity:

Support the global Quality Management Methods (QMM) team in maintaining an effective Quality Management System (ISO 9001). The role focuses on document management, operational execution and consistent follow-up with local units to ensure that global Quality requirements are implemented and sustained.

How you'll make an impact:

• Maintain and continuously support the BU High Voltage Quality Management System (QMS), ensuring effective implementation of global Quality requirements across all business units.
• Coordinate and administer controlled Quality documentation, including creation, review, approval, publication, periodic updates, and archiving in accordance with established governance and compliance requirements.
• Manage document structures, metadata, user access, records, and system administration activities within OpenText/xECM and related document management platforms.
• Follow up on QMM-related tasks, actions, and improvement activities with local Quality teams, monitor progress, and provide transparent status reporting to stakeholders.
• Support local Quality organizations in understanding and applying global processes, standards, Q-LOM requirements, and Quality Management System expectations.
• Contribute to audits, management reviews, and continuous improvement initiatives by maintaining accurate documentation, records, and objective evidence.
• Organize and facilitate regular global Quality community meetings, training sessions, and communication activities to ensure effective knowledge sharing and alignment across regions.
• Develop user guidance, training materials, and awareness content to strengthen Quality competencies and consistent application of QMM requirements.
• Act as a key contact for document management and Quality system topics, collaborating with stakeholders across functions, countries, and cultures in a global environment.
• Support the continuous improvement and digitalization of Quality processes and systems, leveraging tools such as OpenText/xECM, ADONIS, Microsoft 365, and related business applications.

Your Background:

• Bachelor's/Master's degree in Engineering (Electrical/Mechanical/IT).
• Excellent English verbal and written communication skills.
• Proficient in MS-Office, Power BI or any other Business Intelligence tool.

Knowledge, Skills and Experience

• Basic understanding of Quality Management Systems, controlled documentation and process requirements.
• Strong attention to detail, structured working style and confidence in handling rules, workflows and records.
• Good coordination and follow-up skills, with the discipline to close operational actions on time.
• Ability to prepare clear documents, instructions and status summaries for different stakeholders.