Business Process Quality Senior Professional | Chennai, India

Hitachi Energy Ltd.; Chennai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Hitachi Energy Ltd. in Chennai, India seeks a Business Process Quality Senior Professional to optimize and assure the quality of global business processes.

You will analyze, design, and implement improvements to boost efficiency, reduce risk, and ensure compliance with internal standards and external regulations. You will lead end-to-end process analysis, map procedures, drive standardization and automation, apply Lean/Six Sigma, and mentor teams while collaborating across IT, Operations, and

Qualifications

• Bachelor's degree in Mechanical, Electrical Engineering, or related field.
• Master's degree preferred.
• 5–7 years in business process analysis, QA, or process improvement.
• Proven Lean and Six Sigma (Green Belt or Black Belt) expertise.
• Strong analytical, problem-solving and communication skills.
• Experience with BPMN, process mapping tools.
• Knowledge of ISO 9001 quality management systems is a plus.

Responsibilities

• Lead end-to-end business process analysis and identify areas for improvement.
• Develop and maintain process maps, procedures, and quality standards.
• Design quality control metrics, reports, and deviation monitoring.
• Collaborate with IT, Operations, Finance to drive process transformation.
• Provide training on process quality principles and tools.
• Conduct root cause analysis and recommend corrective actions.
• Ensure compliance with industry standards and regulatory requirements.
• Evaluate new technologies to enhance process efficiency.

Skills

Lean

Six Sigma

BPMN

Quality management

Process mapping

Analytics

Communication

English proficiency

Education

Bachelor's degree in Mechanical or Electrical Engineering

Master's degree preferred

Tools

Visio

Lucidchart

ARIS

Job description

Business Process Quality Senior Professional

As a Business Process Quality Senior Professional at Hitachi, Ltd., you will be instrumental in optimizing and assuring the quality of our business processes globally. You will analyze, design, and implement process improvements to enhance efficiency, reduce risk, and ensure compliance with internal standards and external regulations.

Job Responsibilities:

• Lead and conduct end-to-end business process analysis, identifying areas for improvement, standardization, and automation.
• Experience with Engineering, construction and Procurement projects, Energy, Power generation or Nuclear.
• Develop, document, and maintain comprehensive process maps, procedures, and quality standards in alignment with organizational objectives.
• Design and implement process quality control mechanisms, metrics, and reporting frameworks to monitor performance and identify deviations.
• Collaborate with various stakeholders across departments (e.g., IT, Operations, Finance) to gather requirements, facilitate workshops, and drive process transformation initiatives.
• Act as a subject matter expert in business process management methodologies (e.g., Lean, Six Sigma) and quality assurance best practices.
• Provide training and guidance to team members and other departments on process quality principles and tools.
• Conduct root cause analysis for process inefficiencies or failures and recommend corrective and preventive actions.
• Ensure compliance of business processes with relevant industry standards, regulatory requirements, and internal policies.
• Evaluate and recommend new technologies or tools to enhance process efficiency and quality.
• Prepare and present detailed reports on process performance, improvement initiatives, and quality assurance findings to senior management.

Job Qualifications:

• Bachelor's degree in Mechanical, Electrical Engineering, or a related field. Master's degree preferred.
• Minimum of 5- 7 years of experience in business process analysis, quality assurance, or process improvement roles, preferably within a large, multinational organization.
• Proven expertise in business process management methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification highly desirable), or BPMN.
• Strong analytical and problem-solving skills with the ability to identify complex process issues and develop effective solutions.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and project management software.
• Experience with quality management systems (e.g., ISO 9001) is a plus.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Demonstrated experience in leading process improvement projects from inception to implementation.
• Fluency in English is required; proficiency in Japanese or other languages is a plus.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.