Business Process Analyst/Specialist

Swire Digital Centre; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Swire Digital Centre in Bengaluru or Chennai seeks a Business Process Analyst to support the Business Excellence function by documenting, mapping, and improving processes. You will help build a structured, audit-ready process repository linked to SOPs, work instructions, roles, controls, and systems.

Responsibilities include supporting process discovery with global teams, developing BPMN maps in ADONIS, governing documentation, and driving standardisation across regions to reduce variation and

Qualifications

• Bachelor's degree in Business, Engineering, Logistics, Supply Chain, Finance, or related discipline.
• 5–7 years of experience in process mapping, business analysis, shared services, or operations.
• Experience supporting workshops and translating operational activities into structured documentation.
• Lean Six Sigma (Green Belt) or equivalent is an advantage.

Responsibilities

• Assist in process discovery across functions and capture end-to-end workflows.
• Develop and maintain process maps (L2–L4) using BPMN in ADONIS or equivalent tools.
• Support governance processes including reviews, approvals, and publication of documentation.
• Track documentation coverage and expand visibility across global functions.
• Identify inefficiencies, gaps, and improvement opportunities in current-state processes.
• Contribute to standardisation of processes aligned with best practices and business needs.
• Collaborate with global operations to validate proposed improvements and assess feasibility.
• Bridge operations and Business Excellence to translate workflows into standardised documentation.

Skills

Process mapping

Business analysis

Workshop facilitation

Operations experience

Documentation

Education

Bachelor's degree in related field

Tools

BPMN

ADONIS

ARIS

Signavio

Job description

Role Purpose (Why do we need this role?)

The Business Process Analyst supports the Business Excellence function by assisting with the documentation, analysis, and improvement of processes.

The role supports the build of a high-quality, structured, and audit-ready process repository. This includes assisting with the mapping of current-state processes, helping identify gaps, and enabling standardization across functions and regions by linking process maps, SOPs, work instructions, roles, controls, systems, and improvement opportunities within the process mapping tool and associated document repositories.

The role is based at the Swire Digital Centre (SDC) in Bangalore or Chennai and is currently setup to primarily deliver to the Transformation division in Swire Shipping.

Role Accountabilities (What is this role responsible for delivering?)

Scope Ownership & Ways of Working

• Work to the process architecture, taxonomy, modelling conventions and documentation standards as defined by the business.
• Support named business process owners, who retain ownership of process content, approval of documentation, and decisions on standard process design.

Process Mapping, Documentation & Governance

• Support detailed process discovery sessions across functions, working closely with global operating teams to help capture accurate end-to-end workflows.
• Assist in developing and maintaining process maps (L2–L4) using BPMN standards in ADONIS or equivalent tools, supporting consistency in structure and level of detail.
• Support governance processes including documentation reviews, approvals, publication, and periodic updates to help ensure accuracy and currency.
• Assist in tracking documentation coverage and completeness across priority processes and support the expansion of visibility across global functions.

Gap Identification & Process Analysis

• Support the analysis of current-state processes to help identify inefficiencies, control gaps, duplication, and non-standard practices.
• Assist in highlighting improvement opportunities related to quality, turnaround time, and operational efficiency.
• Support root cause analysis using structured problem-solving approaches.
• Assist in providing clear, data-backed insights to support prioritisation of improvement initiatives.

Process Standardisation & Improvement Support

• Support the design of standardised processes aligned with best practices and business requirements.
• Assist in implementing improvements, supporting alignment between documented processes and actual operations.
• Collaborate with global operations and business teams to support the validation of proposed improvements and help assess feasibility.
• Contribute to reducing process variation and improving consistency across teams.

Stakeholder Collaboration

• Work closely with global business stakeholders to support the capture of accurate process flows.
• Engage with cross functional teams across regions to support the validation of end-to-end processes and help ensure alignment with business intent.
• Act as a bridge between operations and Business Excellence to help translate operational workflows into structured, standardised documentation.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications

Required -

• Bachelor’s degree in Business, Engineering, Logistics, Supply Chain, Finance, or related discipline.
• 5–7 years of experience in process mapping, business analysis, shared services, or operations.
• Experience supporting workshops and translating operational activities into structured documentation.

Preferred -

• Experience in shipping, logistics, or complex service environments.
• BPMN Knowledge
• Lean Six Sigma (Green Belt preferred) or equivalent process improvement training is an advantage.

Technical Skills

• Proficiency in process mapping methodologies (BPMN, SIPOC, value stream mapping).
• Experience with process modelling tools such as ADONIS, ARIS, Signavio, or similar.
• Ability to support the documentation of processes at multiple levels (L2–L4) with clarity and consistency.
• Analytical skills to help identify gaps, inefficiencies, and improvement opportunities.
• Familiarity with shared services operations, workflows, and SLA-driven environments is advantageous.
• Understanding of systems, workflows, and digital process enablement.

Professional Skills

• Strong facilitation skills to gather information from operational teams.
• High diligence and commitment to documentation quality and standards.
• Clear and structured communication, both written and verbal.
• Ability to work in a fast-paced, high-volume environment with competing priorities.
• Collaborative mindset with the ability to work across teams and geographies.
• Problem-solving approach with an improvement-oriented mindset.