Business Analyst – Operations

BJS Home Delivery; Mohali; On-site; INR 700,000 - 1,000,000; Full time

Job summary

BJS Home Delivery in Mohali, Punjab is seeking a proactive Business Analyst – Operations to bridge business operations, clients, stakeholders, and technical teams.

The ideal candidate will drive requirements, market research, process improvements, and IT tool enhancements to boost efficiency and service quality. Excellent communication with clients and cross-functional teams is essential.

Qualifications

• 4+ years of experience in Business Analysis, Operations Analysis, Process Improvement, or a related role.
• Excellent verbal and written communication skills with clients, senior management, and cross-functional stakeholders.
• Strong client relationship management, stakeholder coordination, negotiation, and presentation skills.
• Proven ability to gather requirements, understand business problems, and translate them into practical solutions.
• Experience in business process mapping, workflow analysis, SOP creation, and process optimisation.
• Knowledge of market research, competitor analysis, industry benchmarking, and business performance analysis.
• Working knowledge of BRDs, FRDs, user stories, use cases, and functional requirements.
• Experience with Jira, Confluence, or similar project and task management tools.
• Understanding of Agile/Scrum methodologies, SDLC, software development, and application implementation.
• Strong analytical thinking, problem-solving, decision-making, and root-cause analysis skills.
• Proficiency in MS Excel and PowerPoint; knowledge of SQL, Power BI, or other reporting tools is an advantage.
• Ability to manage multiple stakeholders, prioritise tasks, and coordinate deliverables in a fast-paced environment.

Responsibilities

• Business Process Analysis: understand operations, identify gaps, analyse workflows, and recommend improvements.
• Client & Stakeholder Management: build relationships with clients and internal teams and ensure timely communication.
• Requirements Gathering: conduct meetings and interviews to translate needs into actionable requirements.
• Market Research & Benchmarking: perform research to identify best practices and opportunities.
• IT Tools & Solutions: translate challenges into functional requirements for IT tools and automation.
• Documentation: prepare BRDs, FRDs, SOPs, process diagrams, user stories, and acceptance criteria.
• Cross-Functional Coordination: act as a bridge between clients, operations, management, and tech teams.
• Process Improvement: identify bottlenecks and propose practical solutions to improve turnaround time.
• Project & Task Management: use Jira or similar tools to track requirements and deliverables.

Skills

Business Analysis

Stakeholder management

Requirements gathering

Market research

Process improvement

Jira/Confluence

Agile

MS Excel

PowerPoint

Education

Bachelor's degree

MBA preferred

Tools

Jira

Confluence

Power BI

SQL

Job description

Location: Mohali, Punjab

Experience: 4+

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Job Summary

We are looking for a proactive and communication-driven Business Analyst – Operations to bridge the gap between business operations, clients, stakeholders, and technical teams. The ideal candidate will have strong client-facing skills, excellent stakeholder management abilities, and experience in business process analysis, market research, workflow improvement, and operational strategy.

The candidate will be responsible for understanding business challenges, gathering requirements, conducting market and competitor research, identifying process improvement opportunities, and collaborating with technical teams to develop and enhance IT tools and business applications that improve operational efficiency.

Key Responsibilities

• Business Process Analysis: Understand existing business operations, identify process gaps, analyse workflows, and recommend improvements to enhance productivity, service quality, and operational efficiency.
• Client & Stakeholder Management: Build and maintain strong relationships with clients, internal stakeholders, operations teams, and technical teams. Understand business expectations and ensure timely communication and resolution of concerns.
• Requirements Gathering: Conduct client meetings, stakeholder interviews, and requirement-gathering sessions to understand business needs and translate them into clear, actionable requirements.
• Market Research & Benchmarking: Conduct market research, competitor analysis, and industry benchmarking to identify best practices, emerging trends, and opportunities for business and process improvement.
• IT Tools & Business Solutions: Work closely with developers, product teams, and QA teams to translate operational challenges into functional requirements for IT tools, software applications, and process automation solutions.
• Documentation: Prepare BRDs, FRDs, SOPs, process flow diagrams, user stories, use cases, and acceptance criteria as required.
• Cross-Functional Coordination: Act as a communication bridge between clients, business operations, management, and technical teams to ensure requirements are understood and delivered effectively.
• Process Improvement: Identify bottlenecks, assess root causes, and recommend practical solutions to improve turnaround time, reduce manual effort, and streamline business processes.
• Project & Task Management: Use Jira or similar project management tools to track requirements, assign and monitor action items, manage change requests, and follow up on project deliverables.
• Agile & Implementation Support: Participate in sprint planning, requirement discussions, backlog reviews, testing, User Acceptance Testing (UAT), and implementation activities.
• Operational Reporting: Monitor business KPIs, prepare reports, analyse performance trends, and present insights and recommendations to stakeholders.
• Presentation & Communication: Prepare business presentations, reports, meeting minutes, and progress updates. Clearly communicate findings, proposed solutions, risks, and recommendations to clients and senior management.
• Change Management: Support the implementation of new processes and systems, coordinate stakeholder feedback, and ensure smooth adoption of business solutions.

Required Skills & Qualifications

• 4+ years of experience in Business Analysis, Operations Analysis, Process Improvement, or a related role.
• Excellent verbal and written communication skills, with the confidence to interact with clients, senior management, and cross-functional stakeholders.
• Strong client relationship management, stakeholder coordination, negotiation, and presentation skills.
• Proven ability to gather requirements, understand business problems, and translate them into practical solutions.
• Experience in business process mapping, workflow analysis, SOP creation, and process optimisation.
• Knowledge of market research, competitor analysis, industry benchmarking, and business performance analysis.
• Working knowledge of BRDs, FRDs, user stories, use cases, and functional requirements.
• Experience with Jira, Confluence, or similar project and task management tools.
• Understanding of Agile/Scrum methodologies, SDLC, software development, and application implementation.
• Strong analytical thinking, problem-solving, decision-making, and root-cause analysis skills.
• Proficiency in MS Excel and PowerPoint; knowledge of SQL, Power BI, or other reporting tools is an advantage.
• Ability to manage multiple stakeholders, prioritise tasks, and coordinate deliverables in a fast-paced environment.

Educational Qualifications

• Bachelor's degree in Engineering, Business Administration, Computer Applications, or a related field.
• MBA or a relevant Business Analysis, Project Management, or Process Improvement certification will be an added advantage.

Preferred Candidate Profile

• Experience in logistics, supply chain, transportation, last-mile delivery, service delivery, or other operations-driven industries.
• Experience working directly with clients and translating their business needs into operational or technology solutions.
• Strong business acumen with the ability to understand both operational workflows and technical systems.
• A proactive professional who can independently conduct research, identify improvement opportunities, and present well-supported recommendations.
• Excellent interpersonal skills, a customer-focused approach, and the ability to influence stakeholders and drive initiatives to completion.