Business Analyst – SOP & BFSI & Accounts Domain

Zerozilla Infotech Private limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Zerozilla Infotech Private limited is seeking a skilled Business Analyst to work closely with enterprise clients to analyze processes and configure workflows for our SOP Automation & Governance Platform. The role involves client-facing consulting, technical configuration, and ensuring successful onboarding of new clients.

The ideal candidate should have strong skills in process automation and experience working with SaaS platforms. The position offers opportunities to grow into roles such as Product Manager or Solution Architect.

Qualifications

• Strong understanding of SOPs, workflows, BPM, or process automation.
• Experience with SaaS platforms like workflow, LMS, DMS.
• Excellent client communication & stakeholder management.
• Ability to translate business requirements into technical configurations.
• Strong analytical and problem-solving skills.
• Hands-on experience with forms, workflows, approvals, and process mapping.

Responsibilities

• Conduct discovery workshops to understand client processes.
• Map ‘As-Is’ processes and design ‘To-Be’ digital workflows.
• Translate business requirements into functional specifications.
• Convert client SOPs into digital workflows using the platform.
• Act as the primary contact for client onboarding and implementation.
• Provide L1/L2 support for client queries and configuration issues.
• Conduct ongoing research on competing platforms.

Skills

Understanding of SOPs, workflows, BPM

Experience with SaaS platforms

Client communication & stakeholder management

Ability to translate business requirements

Analytical and problem-solving skills

Experience with forms, workflows, approvals

Education

Bachelor’s degree in Engineering, Computer Science, Business

Tools

SQL

APIs

Job description

Industry Preference:

SaaS, BPM, SOP Automation, Workflow Tools, LMS, GRC, ERP, Healthcare/Pharma/Insurance/BFSI/Manufacturing

Role Summary

We are looking for a Business Analyst who can work closely with enterprise clients to analyze processes, digitize SOPs, configure workflows, support implementations, and provide technical guidance for our SOP Automation & Governance Platform. The role requires a blend of client-facing consulting, technical configuration, product expertise, and market intelligence. You will act as the bridge between clients, product, and engineering, ensuring successful onboarding, adoption, and continuous improvement.

Key Responsibilities

1. Client Requirement Gathering & Process Analysis

• Conduct discovery workshops with clients to understand business processes, SOP structures, workflows, and compliance needs.
• Map “As‑Is” processes and design “To‑Be” digital workflows.
• Translate business requirements into functional specifications, user stories, and configuration documents.
• Identify gaps, risks, and improvement opportunities in client processes.

2. SOP Digitization & Workflow Configuration

• Convert client SOPs into digital workflows using the platform’s drag‑and‑drop builder.
• Configure Dynamic Forms, approval flows, eSign steps, training assignments, risk mappings, and audit trails.
• Create reusable templates for SOPs, documents, forms, and workflows.
• Ensure alignment with industry standards (ISO, GxP, NABH, JCI, BFSI compliance, etc.).

3. Client Interfacing & Stakeholder Management

• Act as the primary point of contact for client onboarding and implementation.
• Conduct product demos, training sessions, and UAT workshops.
• Manage expectations with business users, process owners, QA teams, and IT stakeholders.
• Document client feedback and ensure timely resolution.

4. Technical Support & Issue Resolution

• Provide L1/L2 support for client queries, configuration issues, and workflow errors.
• Troubleshoot platform issues and coordinate with engineering for fixes.
• Maintain logs, RCA documents, and support documentation.
• Ensure SLAs and response timelines are met.

5. Product Competitor & Market Analysis

• Conduct ongoing research on competing platforms in:
  • SOP Automation
  • Workflow/BPM
  • LMS/Training
  • GRC/Risk/Audit
  • Document Management
• Prepare comparison matrices, feature gap analysis, and market insights.
• Recommend product enhancements based on industry trends and client needs.

6. Product Improvement & Feature Validation

• Work with Product Managers to refine requirements and validate new features.
• Participate in sprint planning, backlog grooming, and QA testing.
• Create user guides, release notes, and training materials.
• Ensure new features align with real client use cases.

7. Reporting & Documentation

• Prepare BRDs, FRDs, SOPs, workflow diagrams, and configuration documents.
• Maintain project trackers, implementation plans, and client documentation.
• Generate dashboards and reports for client leadership.

Skills & Competencies

Must‑Have Skills

• Strong understanding of SOPs, workflows, BPM, or process automation
• Experience with SaaS platforms (workflow, LMS, DMS, GRC, ERP, CRM)
• Excellent client communication & stakeholder management
• Ability to translate business requirements into technical configurations
• Strong analytical and problem‑solving skills
• Hands‑on experience with forms, workflows, approvals, and process mapping

Good‑to‑Have Skills

• Experience in Healthcare, Pharma, Insurance, BFSI, NBFC, Manufacturing, GCCs
• Knowledge of ISO, GxP, NABH, JCI, SOC2, GDPR
• Understanding of risk management, audits, compliance frameworks
• Familiarity with SQL, APIs, Postman, or basic scripting
• Exposure to Agile/Scrum methodologies

Qualification

• Bachelor’s degree in Engineering, Computer Science, Business, or related fields
• MBA / PGDM preferred but not mandatory
• Certifications in BPM, Six Sigma, or Business Analysis are a plus

What Success Looks Like

• Smooth onboarding of enterprise clients
• High adoption of SOP automation & workflows
• Zero‑defect configurations and timely delivery
• Strong client satisfaction and retention
• Clear insights delivered to product teams
• Competitive intelligence that shapes product roadmap

Why Join Us

• Work on a fast‑growing enterprise SaaS platform
• Solve real governance & compliance challenges
• Work with global clients across industries
• High ownership, high visibility role
• Opportunity to grow into Product Manager / Solution Architect