Junior Business Analyst

TMF Group; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

TMF Group in Gurugram, Haryana, invites a focused professional to join as a Process and Project Manager. You will play a key role in implementing service delivery processes and ensuring the workflow tool is properly set up and integrated.

You will work with cross-functional teams to meet milestones on time and maintain high quality, document the implementation steps, support user testing, and keep project documentation current.

Qualifications

• Bachelor's degree in Business Administration, Process Management, or related field.
• 1–2 years of experience.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Implement service delivery processes and ensure the workflow tool is set up and integrated.
• Collaborate with cross-functional teams to meet milestones within timeframes and ensure high-quality delivery.
• Document workflow implementation and operational changes.
• Create process maps and BRD where required.
• Support the business through user testing and guidance on the tool and processes.
• Maintain project documentation and related activities.
• Adapt quickly to changes and provide after-hours support when needed.
• Analyze business data to derive insights and propose process design improvements.

Skills

Project Management

Process Management

Problem-Solving

Communication

Analytical Skills

Education

Bachelor's degree in Business Administration, Process Management, or related field

Job description

Role & responsibilities

• The candidate is expected to play a critical role in effective implementation of service delivery processes, ensuring that all aspects of the workflow tool are properly set up and integrated.
• Working closely with cross-functional teams to guarantee that all milestones are met within the established timeframes, and that the final delivery meets the highest quality standards.
• Ensure that the entire workflow implementation process and that the workflow tool continues to operate smoothly and effectively document the effort involved, the steps required, and the provision of information related to operational changes.
• Create process maps and business requirement document wherever required.
• Support the business through user testing, providing expert guidance on the tool and processes.
• Always update project documentation & other activities.
• Ability to adapt fast to a changing environment. It also means a willingness to work outside of traditional hours, to provide support to situations demanding attention.
• Perform analysis of business data to derive insights and propose process design improvements.

Preferred candidate profile

Competencies and Skills

• Project Management: strong skills in the different stages of projects which include planning, implementation and monitoring, ensuring that are completed on time, within budget and aligned with the organizational goals and business requirements. Experience with Agile methodologies.
• Process Management: Clear understanding of the specific service line business processes, identifying opportunities for improvement by proposing redesigns that impact on efficiencies.
• Problem-Solving: Identify problems and their root cause analysis and provide sustainable and effective solutions.
• Communication Skills: Active collaboration and communication with cross-functional teams and stakeholders with the ability to clearly explain technical concepts to non-technical audiences and to document processes and procedures. Manage the expectations of the Stakeholders external as well as internal
• Analytical Skills: Ability to analyze data and make data-driven decisions.

Experience and Qualifications

• Education: Bachelor's degree in Business Administration, Process Management, or a related field (or equivalent working experience)
• Experience: 1-2 years of experience
• Strong analytical and passion for problem-solving.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills (especially listening skills)
• Ability to work independently and as part of a team.