Process Improvement Shipping Operations

Transworld Group; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Transworld Group in Navi Mumbai is seeking a process improvement professional (MBA preferred) to map, improve, standardise and digitalise how our ship-management office works across technical, crewing, purchasing, QHSE and accounts.

You will define KPIs, set up monthly MIS, write SOPs, train staff, and drive Lean/Six Sigma projects, including automation opportunities with IT and ERP vendors to deliver measurable gains in lead times, costs and audit readiness.

Qualifications

• 13 years in process improvement or operational excellence.
• Exposure to ship management or shipping operations (technical, crewing, purchasing, QHSE or accounts).
• Experience writing SOPs and working with ISM-based Safety Management System.

Responsibilities

• Document current processes across departments and identify gaps.
• Redesign workflows and write SOPs aligned with SMS and ISM Code.
• Define KPIs for each process and set up monthly MIS reporting to management.
• Coordinate with department heads and vessels and train staff on new processes.
• Run periodic process audits and drive corrective actions and continuous improvement (Lean / Six Sigma).
• Prepare analyses and presentations for the MD on cost, efficiency and performance.
• Identify opportunities for automation and work with IT/ERP vendors to implement them.
• Define process ownership (RACI) and maintain a central library of maps and SOPs.
• Support ISM, flag state and client audits by keeping processes audit-ready.

Skills

Process mapping

KPI design

Change management

Stakeholder influence

Presentation skills

Analytical thinking

Education

MBA in Operations

Engineering / Marine degree

Tools

Power BI

Visio

Lucidchart

Power Automate

Job description

Role Summary

We are looking for a process improvement professional (MBA preferred) with exposure to shipping operations to map, improve, standardise and digitalise how our ship-management office works. The role covers the technical, crewing, purchasing, QHSE and accounts departments on process performance, cost and efficiency, with a clear focus on delivering measurable gains in turnaround time, cost and audit readiness.

Key Responsibilities

• Document the current processes in technical, crewing, purchasing, QHSE and accounts, and identify gaps, duplicated work and bottlenecks.
• Redesign workflows and write clear SOPs aligned with the Safety Management System (SMS), ISM Code and client requirements.
• Define KPIs for each process (PO cycle time, defect close-out, crew change lead time, budget variance, etc.) and set up monthly MIS reporting to management.
• Coordinate with department heads and vessels so new processes are adopted, and train staff on them.
• Run periodic process audits and drive corrective actions and continuous improvement (Lean / Six Sigma approach).
• Prepare analysis and presentations for the MD on cost, efficiency and operational performance.
• Identify and prioritize improvement opportunities, build simple business cases and track realized savings and time gains.
• Identify opportunities for automation and digitalization, and work with IT and ERP vendors to implement them.
• Define process ownership (RACI) for each key process and maintain a central library of process maps and SOPs.
• Support ISM, flag state and client audits by keeping processes and records audit-ready.

Qualifications

• MBA in Operations, Process Management, Shipping / Maritime Management or equivalent (preferred).
• Graduate degree in engineering, marine engineering, nautical science or commerce preferred.
• Lean Six Sigma Green Belt or higher is preferred.

Experience

• 13 years in process improvement, operational excellence or business analysis.
• Exposure to ship management or shipping operations (technical, crewing, purchasing, QHSE or accounts) is strongly preferred.
• Experience writing SOPs and working with an ISM-based Safety Management System is an advantage.

Skills

• Process mapping (flowcharts, swimlanes, SIPOC) and root-cause analysis.
• KPI design, MIS dashboards and data analysis in Excel; Power BI or similar is an advantage.
• Process modelling tools (Visio, Lucidchart or similar); workflow automation (e.g. Power Automate) is an advantage.
• Familiarity with ship-management ERP / planned maintenance / purchasing systems.
• Clear written communication and strong presentation skills (PowerPoint) for senior management.
• Change management: able to get department heads and vessel staff to adopt new ways of working.

Key Competencies

• Structured, analytical and detail-oriented.
• Able to work across departments and influence without direct authority.
• Self-driven, with the ability to handle multiple improvement projects at once.