Business Operations Specialist

Darwix AI

Gurugram District

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

Darwix AI, a leading GenAI-powered SaaS startup, seeks a Business Operations Associate to enhance strategy execution and streamline operations. This role offers an opportunity to work closely with various departments, solve real-world problems using a first-principles approach, and drive significant impact on operational processes. Ideal candidates possess strong analytical skills, problem-solving abilities, and a bachelor’s degree from top-tier institutions. Join us to lead initiatives that shape the future of our operations in a rapidly growing environment.

Qualifications

1–3 years in startup operations, program management, or consulting.
Bachelor’s degree from recognized institutions.
Strong command over Excel and analytical tools.

Responsibilities

Drive high-priority strategic projects with cross-functional teams.
Be point-of-contact for new enterprise client onboarding.
Design dashboards and maintain KPIs for internal reporting.

Skills

Problem-solving

Analytical thinking

Communication

Stakeholder management

Education

Bachelor’s degree from Tier 1 or Tier 2 institutions

Tools

Excel

Google Sheets

Notion

Airtable

HubSpot

Zoho CRM

Power BI

Google Data Studio

Job description

4 days ago Be among the first 25 applicants

Job Title: Business Operations Associate

Company: Darwix AI

Location: Gurgaon (In-Office)

Type: Full-Time

Experience Required: 1–3 Years

Compensation: Competitive Salary + Performance-Based Incentives

About Darwix AI

Darwix AI is India’s fastest-growing GenAI-powered SaaS startup redefining the future of revenue enablement. We are building a category-defining product that offers real-time sales intelligence, live agent coaching, multilingual transcription, and AI-powered nudges to help revenue teams close faster and better.

With enterprise clients across India, the UAE, and Southeast Asia, we are building from India for the world. Our founding team comes with deep expertise from IITs, IIMs, BITS Pilani, and global consultancies, and we are backed by some of the most respected VCs and industry leaders.

As we continue to scale rapidly, we are looking for a Business Operations Associate to play a high-impact role across strategy execution, internal operations, client implementation, analytics, and process design.

Role Overview

The Business Operations Associate at Darwix AI will work closely with cross-functional teams—including Founders, Sales, Product, Customer Success, and Engineering—to streamline processes, deliver outcomes, and ensure operational excellence across the board.

This role is multi-disciplinary in nature. You will be expected to solve open-ended problems, lead execution across strategic and operational initiatives, drive analytical rigor, and bring a first-principles mindset to solving real-world bottlenecks in scale.

You’re not just executing a playbook—you’re helping build it.

This is a role for people who thrive in ambiguity, enjoy solving hard problems, and are excited to wear multiple hats across business and operations in a rapidly growing AI startup.

Key Responsibilities1. Cross-Functional Strategy Execution

Drive high-priority strategic projects as directed by the Founder's Office and CXOs.
Coordinate execution across Sales, Product, Customer Success, and Marketing teams.
Set up operational cadences, track progress, and unblock issues through first-principles problem-solving.
Conduct business reviews and status updates for leadership.

2. Client Operations & Onboarding

Be the point-of-contact for new enterprise client implementations.
Own onboarding checklists, coordinate with tech and content teams for timely delivery.
Standardize SOPs for recurring client operations.
Identify pain points during onboarding and solve them through automation or process refinement.

3. Process & System Design

Map existing business processes across teams and identify inefficiencies or gaps.
Create new workflows, automation rules, and process documentation to scale business operations.
Implement and own systems like Notion, Airtable, HubSpot, Zoho CRM, and others for internal workflows.
Drive standardization across functions—sales pipelines, ticketing systems, project plans.

4. Business Analytics & Reporting

Design and maintain dashboards across operations, hiring, product delivery, and sales.
Create weekly, monthly, and quarterly business reports for internal and investor updates.
Own KPIs such as onboarding TAT, ops SLAs, internal resolution cycles, and more.
Monitor and analyze trends to enable better forecasting and decision-making.

5. Revenue Operations

Collaborate with the revenue team on pricing analysis, deal structuring, and resource allocation.
Help design and track incentive programs for Sales and Customer Success teams.
Build custom financial or forecasting models to guide business decisions.

6. Internal Program Management

Lead internal projects like culture initiatives, town halls, learning programs, and cross-functional standups.
Own initiatives like vendor management, internal audits, and process compliance.
Handle communication for inter-department coordination with structure and clarity.

7. Founder Enablement

Provide operational leverage to founders—calendar blocking, team-level follow-ups, meeting prep, and post-meeting synthesis.
Work on high-agency, short-deadline founder-led special projects.
Be the connective tissue between founders and function owners to ensure high-velocity execution.

Who Should Apply? Education:

Bachelor’s degree from Tier 1 or Tier 2 institutions (IITs, BITS, SRCC, DU, NITs, Ashoka, IIM Indore/ROHTAK/IPM programs, etc.).
Academic background in business, economics, engineering, data science, or liberal arts with strong analytical ability.

Experience:

1–3 years in startup operations, program management, business consulting, strategy roles, or founder’s office.
Prior experience in high-velocity environments (startups, venture-funded scaleups, consulting) is a strong plus.

️ Skills:

Excellent problem-solving and critical thinking skills.
Strong command over Excel/Google Sheets, Notion, Airtable.
Familiarity with analytics tools (Google Data Studio, Looker, Tableau, PowerBI).
Comfort with basic SQL and scripting tools is a bonus.
Impeccable communication, organization, and stakeholder management.
Ability to own problems end-to-end and get things done at speed.

What You'll Learn

Build for scale: You will help lay the foundation of operations for a company that’s scaling across multiple geographies and verticals.
Cross-functional collaboration: You’ll work with almost every department—sales, tech, content, customer success, product, marketing, HR.
Product mindset: You’ll solve operational problems with a product lens—scaling through tools, automation, and analytics.
Startup exposure: First-hand visibility into how GTM strategies, sales execution, fundraising, and enterprise SaaS scaling work in a hyper-growth environment.

Tools & Platforms You'll Use

Slack, Notion, Figma (for communication and planning)
Google Workspace (Docs, Sheets, Slides)
HubSpot / Zoho CRM (for RevOps tracking)
Airtable / ClickUp / Trello (for project management)
SQL, Excel, Power BI / Google Data Studio (for data visualization)

What Success Looks Like in 6 Months

Independently owns onboarding of 3–5 key enterprise clients with smooth handovers.
Implements at least 3 operational workflows (e.g., hiring tracker, onboarding flow, SLA escalation).
Reduces internal TAT across functions by 20% via operational automation.
Owns the company dashboard and monthly review presentation for CXOs.
Becomes the “go-to” person for solving cross-team execution issues.

Why Darwix AI?

Build from the frontlines: You’re not just supporting execution; you’re leading it across teams.
Founder's trust: This role is an extension of the founders' bandwidth. You’ll have direct access and real-time learning.
Hypergrowth environment: Every week is different—new clients, new challenges, new systems.
Real impact: You’ll see your dashboards drive decisions. Your systems will be used by the entire company. Your work will scale across geographies.

How to Apply

Send your resume to people@darwix.ai

Subject Line: Application – Business Operations Associate – [Your Name]

(Optional: Include a 200-word note on your favorite ops challenge you’ve solved in the past.)

️ Final Note

This role is not for someone who’s just looking to “support” others.

This is for people who want to run the machine, build the engine, and solve problems that haven’t been solved before.

If you’ve always wanted to be the person who doesn’t just get asked to execute—but is the one who designs how things should run—we’re looking for you.

Come build the operating system of one of India’s most ambitious AI companies.

Apply now and be part of the journey to build from India, for the world.

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