Business Operations Manager

JLL; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

JLL is seeking a Business Operations Manager to drive operational excellence across Portfolio Services. The role focuses on building SOPs, data governance, and continuous improvement while supporting administrative and financial tasks in a professional services setting.

You will develop process playbooks, support dashboards, and manage collaboration tools, contributing to a new business line and ensuring seamless day-to-day operations across delivery teams in India.

Qualifications

• 5+ years of experience in business operations management or similar roles.
• Strong analytical and problem-solving skills with attention to detail.
• Experience developing SOPs, playbooks and process documentation.
• Knowledge of AI and automation tools and processes.
• Familiarity with budget tracking and financial reporting concepts.
• Excellent organizational and time management abilities; able to handle multiple tasks.

Responsibilities

• Develop SOPs and playbooks to ensure consistent operations.
• Map processes and create documentation; support process improvement.
• Collect and validate operational data; support monthly reporting and reviews.
• Assist with budget tracking, resource allocation, and recruitment coordination.
• Manage Teams and SharePoint environments; enable knowledge sharing.
• Identify opportunities for AI/automation in operations and dashboards.

Tools

Power BI

Excel

SharePoint

Microsoft Teams

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & Responsibilities

The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Portfolio Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead. This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment. The role will have very strong business operations management with the requirement of establishing a new business line.

Operational Support & Process Execution

• - Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
• - Develop case studies and delivery success documentation.
• - Process mapping and development.
• - Assist in maintaining and updating operational documentation and process guides.
• - Support Business Continuity Planning (BCP) activities and documentation updates.
• - Coordinate routine operational tasks and administrative functions across delivery teams.
• - Identify and deliver AI and automation processes for operational management.
• - Undertake foundational guidance required for developing a new business line.

Data Collection & Reporting Support

• - Collect, validate, and input operational performance data into business systems and tracking tools.
• - Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness.
• - Support preparation of monthly performance reports and executive business reviews.
• - Perform quality checks on operational data.

Administrative & Financial Support

• - Assist with budget tracking and resource allocation monitoring.
• - Support recruitment pipeline tracking and candidate coordination activities.
• - Maintain filing systems and document repositories for operational records.

Talent & Systems Administration

• - Update and maintain talent profiles, including skills matrices and certification tracking.
• - Coordinate logistics for training sessions, onboarding activities, and enablement programs.
• - Manage Teams and SharePoint environments, ensuring proper document organization and access controls.
• - Support communication and knowledge sharing initiatives across teams.

Process Improvement & Analysis

• - Identify opportunities for process optimisation and efficiency improvements.
• - Assist in developing and maintaining operational dashboards and reporting tools.
• - Support change management activities and implementation of new procedures.
• - Participate in continuous improvement initiatives and best practice sharing.

Performance Objectives

• - Consistent and standardised delivery processes through effective playbooks and SOPs.
• - Effective enablement of teams through structured training, tools, and governance frameworks.
• - Accurate and timely execution of operational processes and data management tasks.
• - Continuous improvement with AI and automation initiatives.
• - Consistent support for reporting activities and administrative functions.
• - Proactive identification of process improvement opportunities and operational issues.
• - Effective coordination and communication across teams and stakeholders.
• - Strong contribution to team enablement and knowledge management initiatives.

Key Skills

• - 5+ years of experience in business operations management role.
• - Strong analytical and problem-solving skills with attention to detail.
• - Experience in developing playbooks, SOPs and process driven documentation.
• - Understanding of AI and automation tools and processes.
• - Understanding of budget tracking and financial reporting concepts.
• - Excellent organisational and time management skills with ability to manage multiple tasks.
• - Ability to travel within India.
• - Strong written and verbal communication skills.
• - Proficiency in Microsoft 365 suite, including Excel, PowerPoint, Teams, and SharePoint.
• - Collaborative mindset with ability to work effectively in cross-functional teams.

Education & Qualifications

• - Qualifications in operations management, six sigma, change management, project management, or related field required.
• - Experience with data visualisation tools (e.g. Power BI) preferred but not r