Business Operations Manager

Jones Lang LaSalle (JLL); Gurugram District; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Jones Lang LaSalle (JLL) seeks a Business Operations Manager to drive efficient operations within Portfolio Services. You will build SOPs, collect and validate performance data, and support reporting, training, and governance activities.

Based in India (Gurugram/Bengaluru), the role focuses on developing a new business line, coordinating teams, and leveraging AI-driven improvements to enhance operational performance.

Competenze

• 5+ years of experience in business operations management.
• Ability to develop playbooks, SOPs and process-driven documentation.
• Experience with AI and automation tools and processes.
• Understanding of budget tracking and financial reporting concepts.

Mansioni

• Develop SOPs and playbooks for consistent operational delivery.
• Maintain operational documentation and process guides.
• Support data collection, dashboards, and monthly reports.
• Coordinate training, onboarding, and enablement programs.
• Identify opportunities for process optimisation and AI initiatives.

Conoscenze

Ops management

Analytical skills

Playbooks & SOPs

AI & automation familiarity

Budget & financial reporting

Organization & time mgmt

Power BI

MS 365 suite (Excel/PowerPoint/Teams/S

Cross-functional collaboration

Formazione

Operations management qualification (Six Sigma/change management)

Strumenti

Power BI

SharePoint

Descrizione del lavoro

Job Summary

The Business Operations Manager provides essential operational support to drive efficiency, maintain data quality, and enable team performance across Portfolio Services. This role focuses on executing operational processes, supporting data collection and reporting, assisting with administrative functions, and contributing to continuous improvement initiatives under the guidance of the Business Operations Lead.

This position serves as a foundational support role, ensuring smooth day-to-day operations while developing expertise in business operations, data management, and process optimisation within a professional services environment.

The role will have very strong business operations management with the requirement of establishing a new business line.

Responsibilities

Operational Support Process Execution

• Develop Standard Operating Procedures (SOPs) and playbooks to ensure consistent operational delivery across teams.
• Develop case studies and delivery success documentation.
• Process mapping and development.
• Assist in maintaining and updating operational documentation and process guides.
• Support Business Continuity Planning (BCP) activities and documentation updates.
• Coordinate routine operational tasks and administrative functions across delivery teams.
• Identify and deliver AI and automation processes for operational management.
• Undertake foundational guidance required for developing a new business line.

Data Collection Reporting Support

• Collect, validate, and input operational performance data into business systems and tracking tools.
• Assist in maintaining resource and project tracking databases, ensuring data accuracy and completeness.
• Support preparation of monthly performance reports and executive business reviews.
• Perform quality checks on operational data.

Administrative Financial Support

• Assist with budget tracking and resource allocation monitoring.
• Support recruitment pipeline tracking and candidate coordination activities.
• Maintain filing systems and document repositories for operational records.

Talent Systems Administration

• Update and maintain talent profiles, including skills matrices and certification tracking.
• Coordinate logistics for training sessions, onboarding activities, and enablement programs.
• Manage Teams and SharePoint environments, ensuring proper document organization and access controls.
• Support communication and knowledge sharing initiatives across teams.

Process Improvement Analysis

• Identify opportunities for process optimisation and efficiency improvements.
• Assist in developing and maintaining operational dashboards and reporting tools.
• Support change management activities and implementation of new procedures.
• Participate in continuous improvement initiatives and best practice sharing.

Performance Objectives

• Consistent and standardised delivery processes through effective playbooks and SOPs.
• Effective enablement of teams through structured training, tools, and governance frameworks.
• Accurate and timely execution of operational processes and data management tasks.
• Continuous improvement with AI and automation initiatives.
• Consistent support for reporting activities and administrative functions.
• Proactive identification of process improvement opportunities and operational issues.
• Effective coordination and communication across teams and stakeholders.
• Strong contribution to team enablement and knowledge management initiatives.

Key Skills

• 5+ years of experience in business operations management
• Strong analytical and problem-solving skills with attention to detail
• Experience in developing playbooks, SOPs and process driven documentation
• Understanding of AI and automation tools and processes
• Understanding of budget tracking and financial reporting concepts
• Excellent organisational and time management skills with ability to manage multiple tasks
• Power BI
• Microsoft 365 suite including Excel, PowerPoint, Teams, and SharePoint
• Collaborative mindset with ability to work effectively in cross-functional teams

Education Qualifications

• Qualifications in operations management, six sigma, change management, project management, or related field required.
• Experience with data visualisation tools (e.g. Power BI) preferred but not required.
• Experience with AI and automation tools (Claude) preferred but not required.
• Professional services or consulting experience preferred.

Location

• Bengaluru, Karnataka
• Gurugram, Haryana

Scheduled Weekly Hours

40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.