Business Operations Executive

Veerwal Getwork Services; Pune District, Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Fixed salary

Comprehensive training

Job summary

Veerwal Getwork Services in Bangalore and Pune seeks a Business Operations Consultant for an Insurance Company. Freshers and experienced candidates with strong communication are encouraged to apply. You will interact with customers, assist with queries, and support process completion.

Responsibilities include contacting customers, updating information, providing process-based guidance, following up on cases, and maintaining records. Training is provided.

Qualifications

• Graduate in any discipline preferred.
• Excellent communication in English and Hindi.
• Freshers with strong communication skills can apply.
• Familiarity with CRM tools is an advantage.

Responsibilities

• Connect with customers regarding requests and provide assistance.
• Collect and update relevant customer information.
• Provide information and assistance per defined processes.
• Follow up on assigned cases and help resolve queries.
• Maintain accurate records of interactions.
• Meet predefined productivity and quality standards.
• Adhere to company guidelines and processes.
• Provide timely and professional support to customers.

Skills

Verbal communication

Interpersonal skills

Listening skills

Coordination

Customer focus

Query handling

Process orientation

Self-motivation

Problem solving

Education

Graduate degree

Tools

CRM tools

Job description

Hiring for Insurance Company

Position-Business operations Consultant

Locations- Bangalore and Pune

Freshers and Experienced can apply

Languages-English and Hindi

About the Role

We are looking for enthusiastic professionals to join our Business Operations Support team. The role involves interacting with customers, assisting them with their queries and requests, and supporting the completion of assigned processes.

Key Responsibilities

• Connect with customers regarding assigned requests and providing necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Eligibility Criteria

• Graduate in any discipline preferred.
• 04 years of relevant experience.
• Freshers with excellent communication skills can also apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and familiarity with CRM tools will be an advantage.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good listening and coordination skills.
• Customer-focused approach.
• Ability to understand and respond to customer queries effectively.
• Process-oriented and self-motivated.
• Good problem-solving skills.

What We Offer

• Fixed salary.

Comprehensive training on relevant processes and systems.